Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Deandre Bruce

Decatur,GA

Summary

Dynamic Customer Service Representative with extensive experience with all computer systems, excelling in technical troubleshooting and customer relationship management. Proven ability to resolve complex technical issues efficiently, ensuring compliance and enhancing customer satisfaction. Adept at utilizing all systems to streamline processes and maintain detailed records, fostering a positive client experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
04.2025 - 04.2025
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained up-to-date knowledge of all current developments in taxation law, regulation, policy or practice.
  • Researched complex tax issues in order to provide accurate advice and guidance.
  • Resolved customer complaints related to their tax filings in an efficient manner.
  • Ensured compliance with applicable laws and regulations regarding taxation matters.
  • Responded promptly to inquiries from both internal and external customers regarding taxation issues.
  • Tested connections between different components within a telecommunications system for proper operation.

Customer Service Representative

Activus Connect
11.2024 - 03.2025
  • I worked under the fema program Assisting applicants with updates and creating appeals.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Sales Representative

theITSupportCenter
Remote
05.2024 - 09.2024
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Attended weekly team meetings to review performance goals and objectives.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Utilized salesforce on a daily basis to track and achieve sales goals
  • Provided technical assistance for customers experiencing difficulties with their telecommunication systems.

Customer Service Representative

Afni Customer Services
Decatur, US
01.2023 - 01.2024
  • Here at Afni I work in the port department for Verizon. My every day duties include speaking to and assisting customers with their number transfer request to Verizon.
  • I work in a high paced high call volume environment.
  • I'm also responsible for Building rapport between customers and myself to better elevate their experience between them and the company.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Remote Customer Service Representative

Sykes
Georgia, US
11.2021 - 11.2022
  • I was a customer representative for Sykes Sitel.
  • I work under dispatch health a mobile urgent care service and I handle patient files carefully and safely.
  • I listen to patients issues and sympathize with them so they can feel cared for and understood.
  • My job is to provide the patients with the best experience possible and help them get seen by our medical professionals.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Collected payments from patients and entered them into the billing system accurately.
  • Provided technical support on voice and data networks including LANs and WANs.

Education

High school or equivalent -

East Orange Campus High School
East Orange, NJ
06.2019

Skills

  • Microsoft Office
  • Telecommunication systems
  • Technical troubleshooting
  • Microsoft Word
  • Salesforce usage
  • Technical support
  • Appointment scheduling
  • CRM software proficiency
  • Patient care
  • Record keeping
  • Time management
  • Microsoft outlook
  • Customer relationship management (CRM)
  • Scheduling
  • Script adherence
  • Problem-solving
  • Computer proficiency
  • Sales expertise
  • Call triaging
  • Organizational skills
  • Microsoft Excel
  • Customer support
  • Google Docs
  • Microsoft Outlook
  • Phone etiquette
  • Data entry
  • Analysis skills

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Concentrix
04.2025 - 04.2025

Customer Service Representative

Activus Connect
11.2024 - 03.2025

Sales Representative

theITSupportCenter
05.2024 - 09.2024

Customer Service Representative

Afni Customer Services
01.2023 - 01.2024

Remote Customer Service Representative

Sykes
11.2021 - 11.2022

High school or equivalent -

East Orange Campus High School

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