DeAndre Byrd
Aubrey,TX
Summary
Systems engineer with 7 years of experience in systems and network administration, infrastructure development and administration for hybrid and cloud computing platforms. Versed in transitioning customers from on-premise solutions to cloud-based deployments and utilizing cloud infrastructure to alleviate pitfalls inherent to on-site computing in large-scale environments. Provider of smooth, well-planned transition architecture and systems monitoring. Willing to relocate and authorized to work for any employer in the US.
Overview
6
6
years of professional experience
Work History
Information Systems Engineer
Mirion Technologies, Inc.
10.2022 - Current
- Manage site-level IT operations for multiple locations (roughly 100-150 end users per site) in an enterprise environment as part of a small North American team of engineers for a company creating radiation safety technology for nuclear sites, medical frontlines, decontamination/waste management and defense & security contracts
- Handle day to day IT administrative functions such as on/offboarding, user account management, equipment procurement and support with administrative roles in products like Windows AD, Microsoft Entra ID, Exchange, Intune, SharePoint, SAP and Amazon
- Manage and assign company enterprise applications and security policies via PowerShell scripts, GPOs and Company Portal, and host and administrate VMWare lab environments for software/hardware development and integrations
- Collaborated with cross-functional teams to ensure seamless integration of new systems and applications.
- Optimized resource allocation by developing capacity planning strategies for IT infrastructure growth.
- Implemented effective backup strategies, safeguarding critical data from loss or corruption using products like Windows Defender, Sentinel One and Veeam
- Network administrative tasks with Cisco switches & Fortinet APs, Switches and FortiGates
- NSE 6 certified.
Senior IT Analyst
HCL Technologies
03.2022 - 08.2022
- Responded to calls, chats and email queues to deliver quality service and assisted associates with their customer interactions
- Streamlined communication between departments through implementation of collaboration tools that enhanced information sharing among team members.
- Maintained day to day operations of a stretched node cluster VMWare 7 environment of over 500 Windows servers equipped with High Availability and vSphere DRS while performing troubleshooting and preventive tasks such as managing outdated VM tools, snapshots and VMDK files
- Managed routine server backups and minor networking problems within the environment and made sure enough memory was allocated for resources.
- Reduced downtime for critical systems through proactive maintenance and monitoring.
Service Desk Specialist
Tech Mahindra Ltd
11.2020 - 07.2021
- Provided first level technical support for over 2,500 railway workers and conductors across the country by responding to self-service tickets, chats, emails, and maintaining queues while adhering to strict SLA procedures
- In addition, was relied upon to deliver the same quality and rapid response to over 1,300 healthcare workers while adhering to HIPAA standards
- Proved reliability and independence by maintaining an 93% rate first call resolution over 3,100 tickets and routinely created and modified existing knowledge bases
- Trained new specialists to route tickets correctly through Citrix environments with the usage of ServiceNow and Remedy
- Used Active Directory and Sailpoint to configure and administer accounts across multiple domains
- Extensive Microsoft Office and Azure assistance
- Completed VMWare updates from 6.7 to 7.0 while creating and administering a new environment containing over 30 virtual machines and domain controllers
- Ensured vSAN health compliance was consistently met and assigned proper licensing of ESXi hosts.
- Improved customer satisfaction by efficiently addressing and resolving service desk tickets.
- Facilitated smooth software installations, upgrades, and patches, ensuring minimal disruption to users'' work.
Systems Administrator
The Pentagon, USMC
12.2019 - 10.2020
- Military service in the United States Marine Corps under the MOS (Military Occupational Specialty) 0671, Data Systems Administrator
- Place of duty was Administration and Resource Information Technology, Headquarters Marine Corps
- Demonstrated strong attention to detail and leadership through employing tools such as SCCM, PowerShell, Citrix, HyperV, VMWare and Tenable SecurityCenter to assess, diagnose and troubleshoot any tier I to III technical issues on-site or remotely and document troubleshooting steps and create guides for future assistance, as well as management of a small help-desk team of 10 Marines
- Completed updates for data center from version 6.5 to 6.7 of VMWare and vSphere
- Migrated networking for the environment using vSwitches and enabled vMotion to ensure data retention
- Provided A/V technical support and remote troubleshooting to over 13,000 end users aboard the Pentagon Reservation, and surrounding clients and bases throughout the National Capital Region
- Supported Office 365 backups and Windows 7 to 10 migrations and provided troubleshooting assistance for users across the Pentagon Reservation.
- Enhanced system security with regular patch updates and vulnerability assessments.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Led large-scale infrastructure projects to successful completion, coordinating resources across departments for seamless integration into existing systems environments.
- Created nightly jobs for database backups.
Server Administrator
III MEF Network Operations Center, USMC
10.2018 - 11.2019
- Provided system administration to 3,500 Windows and Linux systems that included servers and workstations
- Concurrently, ensured workstations were not susceptible to malicious attacks by using host based security system tools
- Led and was responsible for 20-25 Marines in a supervisory/mentorship role
- Awarded the Navy and Marine Corps Achievement Medal for efforts during field exercise in May of 2019
- Maintained computer compliance through pushing out proper product updates
- Continuously monitored network and device health for any malicious attacks
- Isolated and quarantined devices that were in violation of security policies
- Installed, configured, and maintained over 60 Windows and Linux based servers through Type 1 and 2 hypervisors such as VMWare and ESXi
- Completed vulnerability scans by deploying and using Assured Compliance Assessment Solution (ACAS) servers
- Constant use of remote server administrator tools to include Active Directory, Domain Name Service, and Group Policy Objects.
- Assisted in training junior administrators on various aspects of server management including troubleshooting techniques installing patches.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Monitored system performance and responded to alerts.
- Verified continuity of computer and telephone system services for users..
Data Systems Administrator
Combat Logistics Regiment-37, USMC
11.2017 - 10.2018
- Supplied fast paced Tier I and II help desk support to at least 350 users in numerous military exercises and key operations in the Pacific
- Configured, monitored, and maintained various Cisco switches and routers to provide network functionality
- In addition, deployed numerous servers to provide end user services to include VoIP, VoSIP and VTC (video teleconference) capabilities
- Supported a large number of operating systems to include versions of Linux and Windows
- Demonstrated persistent and in-depth troubleshooting of basic to advanced client or server side issues
- Created virtual environments containing two node stretched clusters using vSphere versions 5.5-6.7
- Ensured VoIP telephone systems were properly installed and functioning, with a concentrated focus on Cisco Unified Communications Manager.
Education
Bachelor of Science - Sportscasting
Full Sail University
Winter Park, FL02.2026
Diploma -
Glenbard North High School
Carol Stream, IL06.2015
Skills
- Active Directory (Microsoft, Azure)
- DNS
- Network Monitoring
- System Administration
- SCCM
- VMWare
- VoIP
- Microsoft PowerPoint
- Microsoft Office
- Military Experience
- Microsoft Windows Server
- LAN
- Microsoft Windows
- Operating Systems
- DHCP
- WAN
- TCP/IP
- Microsoft Exchange
- SQL
- Technical Support
- Help Desk
- Network Support
- Cybersecurity Expertise
- IT Procurement
- Incident Management
- Enterprise Architecture
- Problem Solving
- IT Infrastructure
- Team Leadership
- Information Security
- Virtualization Technologies
- Cloud Computing
- Troubleshooting
- User Support
- Network Infrastructure Administration
- Firewalls
- System Troubleshooting
- Hardware and Software Installation
- Helpdesk Operations
- Switches and Routers
Personal Information
Military Service Branch: United States Marine Corps
Timeline
Information Systems Engineer
Mirion Technologies, Inc.
10.2022 - Current
Senior IT Analyst
HCL Technologies
03.2022 - 08.2022
Service Desk Specialist
Tech Mahindra Ltd
11.2020 - 07.2021
Systems Administrator
The Pentagon, USMC
12.2019 - 10.2020
Server Administrator
III MEF Network Operations Center, USMC
10.2018 - 11.2019
Data Systems Administrator
Combat Logistics Regiment-37, USMC
11.2017 - 10.2018
Bachelor of Science - Sportscasting
Full Sail University
Diploma -
Glenbard North High School
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