DeAndre Canady
Digital creator
Tulsa,OK
Summary
My diverse journey through life has led me to encounter all types of people and their perceptions of the world around them. What I learned is that everyone is different, but collectively a group can come together to create something that could make a major impact on the perception people have about the world around them. My experience in music allowed me to witness this several times in my life. Being a 15 yr. customer service representative granted me the opportunity to take a peek into the homes of the American family, which allowed me to notice different hardships that existed throughout. My life's path has been and will always be an editable blueprint for bringing harmony to humanity.
Overview
16
16
years of professional experience
Work History
Band Director Tulsa Central J/S High School
Tulsa Public Schools
Tulsa, OK
03.2019 - 05.2020
- Organized and conducted regular rehearsals with high school bands to prepare for performances.
- Developed and implemented a comprehensive band program for students aged 10-18.
- Advised students on college applications related to music degrees or scholarships.
- Created and taught courses in music theory, sight reading, ensemble techniques, and conducting.
- Directed musical ensembles in concerts, festivals, competitions, and other public events.
- Supervised student musicians during performances to ensure accuracy of notes and rhythms.
- Composed original pieces of music for student ensembles to perform at various events.
- Selected appropriate musical selections for concert programming based on student abilities and interests.
- Maintained a detailed budget for purchasing instruments, supplies, sheet music.
- Monitored progress of student musicians throughout the year by evaluating their practice habits and attendance records.
- Assisted in fundraising activities to support the band program's needs financially.
- Worked closely with administrators to ensure compliance with district policies related to student safety regulations.
- Attended professional development workshops focused on current trends in instrumental education.
- Planned band involvement in extracurricular activities and special events.
- Verified student eligibility, established performance requirements and monitored student educational standings.
- Directed rehearsals to achieve tonal and harmonic balance.
Retention Supervisor
Pisa Group
Richardson, TX
07.2015 - 01.2017
- Developed strategies to improve customer retention and loyalty.
- Monitored customer service levels and implemented changes as needed.
- Analyzed customer data to identify trends in customer behavior.
- Conducted regular meetings with sales staff to discuss customer retention goals.
- Coached customer service representatives on best practices for resolving customer complaints and issues quickly and effectively.
- Managed a team of Customer Service Representatives responsible for handling inquiries from existing customers.
- Provided training sessions for employees on how to handle difficult conversations with customers regarding their accounts or billing issues.
- Generated reports summarizing key performance metrics such as average call time, first-call resolution rate.
- Responded promptly and professionally to any escalated complaints from customers.
- Communicated regularly with senior management regarding progress towards achieving retention goals.
Sales Supervisors
IPacesetters
Tulsa, OK
10.2009 - 05.2015
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Developed incentive programs for top performing sales representatives.
- Implemented procedures that improved accuracy of customer orders.
- Established clear expectations for quality control processes among staff members.
- Utilized CRM software systems to track customer interactions.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Managed sales team of 20, setting performance goals and strategies for attaining objectives.
Education
High School Diploma -
Coyle High School
Coyle, OK05.1998
Some College (No Degree) - Music Education
Langston University
Langston, OKSkills
- Performance Assessment Understanding
- Extensive Performance Background
- Public Speaking Knowledge
- Individual Music Teaching Expertise
- Organizational Development
- Management Consulting
- Policies Implementation
- Procedure Compliance
- Retention Management
- Training Development and Execution
- Willingness to Learn
- Microsoft Office
- Training and Mentoring
- Workflow Management
- Sales Team Oversight
- Training Staff
- Tracking Sales Metrics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
" You are the beacon of light, in which you seek in the darkness."
Jamar Blackwall
Timeline
Band Director Tulsa Central J/S High School
Tulsa Public Schools
03.2019 - 05.2020
Retention Supervisor
Pisa Group
07.2015 - 01.2017
Sales Supervisors
IPacesetters
10.2009 - 05.2015
High School Diploma -
Coyle High School
Some College (No Degree) - Music Education
Langston University