DeAndre Clark
District Heights,MD
Summary
Driven, goal-oriented and hardworking individual willing to take on any challenge that is presented. Strong passion for supporting and developing others to be their very best. Consistently validated by the success of the team. Natural leader amongst peers being an important resource to all.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
10.2020 - Current
- Supported the opening of a new licensed location by training new baristas and setting the team up for success.
- Developed decision trees to support decision-making and next level thinking in store partners to drive results.
- Created resources to support work needed for clean and maintained stores throughout district
- Led partner planning sessions with peers to increase capabilities in usage tool and resources needed to maintain staffing levels
- Paired with multiple support partners to transform store conditions removing pest infestations and significantly structural deficiencies.
- Directly supported the development of multiple leaders into the store manager role
- Shoulder to shoulder work with a $100k store to build capabilities and restore staffing levels
- Supported multiple districts with deep-dive observations to build capabilities to achieve excellence in drive-thru operations.
- Developed a strong and diverse team who are able to consistently meet and exceed business goals.
- Increased store profitability by implementing behaviors to organically increase revenue and store contribution
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partners.
- Improved customer experience through meaningful conversations and unlocking potential in others
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Shift Supervisor
Starbucks
06.2018 - 10.2020
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to strong achievement in store metrics
- Instrumental use of talents by volunteering to work at stores with teams new to drive-thru
Barista
Starbucks
02.2018 - 06.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Packaged bagels, muffins and other food items for customer purchase.
- Promoted additional items with beverages, increasing store sales.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Cashier
Toys “R” US
10.2016 - 04.2018
- Handling cash
- Processing and completing customer transactions
- Delivering exceptional customer experience
- Completing and maintaining daily inventory checks
- Supervising team during shift
- Assisting customer concerns by performing voids and refunds
- Guest service desk assistance
- Keyholder; handling big ticket items.
Team Member
Rita’s Italian Ice
03.2014 - 04.2018
- Create and craft quality products for customers
- Delivering extraordinary customer service
- Track production and waste through use of productions sheets
- Certified Ice Maker
- Managing and supervising up to 5 team members
- Performed opening and closing tasks
- Completing customer transactions as a cashier
- Assisting customer concerns by performing voids and refunds.
Education
International Studies -
North Carolina A&T State University
Greensboro, NCInternational Baccalaureate Diploma Programme -
Suitland High School
Forestville, MDHigh School Diploma -
Suitland High School
Forestville, MD01.2015
Skills
- Strong ability to create resources for team use
- Strong organizational skills
- Ability to keep composure in times of uncertainty
- Creating and maintaining a strong team
- Team Development
- Personnel Development
- Partnership Building
- Promotional Planning
- Talent Recruitment
Certification
- Food Safety Certified
- Certified Barista
- Certified Barista Trainer
- Certified Coffee Master
- Store Manager Trainer
- Licensed Life Insurance Producer
Timeline
Store Manager
Starbucks
10.2020 - Current
Shift Supervisor
Starbucks
06.2018 - 10.2020
Barista
Starbucks
02.2018 - 06.2018
Cashier
Toys “R” US
10.2016 - 04.2018
Team Member
Rita’s Italian Ice
03.2014 - 04.2018
International Studies -
North Carolina A&T State University
International Baccalaureate Diploma Programme -
Suitland High School
High School Diploma -
Suitland High School