DEANDRE DEAN
Greenville,SC
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As specialist with years' worth of experience in IT, I am excellent in working with others to achieve a certain objective on time and with excellence. I am currently seeking a position to utilize my skills and abilities in the Information Technology Industry that offers Professional growth while being resourceful, innovative and flexible. My studies are continually sharpening my skills to meet the requirements of any position you are seeking to fill. One of my greatest strengths is my ability to quickly research, understand, develop and execute new concepts and technologies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Field Service Technician
Charter Spectrum Communications
06.2018 - Current
- NCTI Certificate of Graduation Field Technician II-VI
- Serviced cable, phone and internet infrastructures to satisfy customer-based needs to be able to socialize and communicate
- Building quality customer relationships, applying the usage of communication devices, such as smartphones, routers, modems, converters, and wireless devices.
- Follow safety procedures to avoid injuries and assure safety in the field
- Responds quickly to job calls to ensure great time management.
- Provides great quality of work ethic and enthusiasm to maintain the standard of satisfaction of our customers.
Specialist
Apple
10.2019 - 02.2020
- Help create the positive vibes and excitement around the world of apple, providing the right solutions and getting products into customers’ hands to fix their needs in everyday life situations
Desktop Support Analyst
Greenville Health Systems
02.2018 - 05.2018
- Worked in a high volume call center environment
- Investigated and resolved software and hardware problems
- Maintained incident documentation and provided excellent customer service
Technical Support
TaxSlayer
01.2017 - 05.2017
- Worked in high volume call center environment
- Helped customers install software, update computer systems, configure antivirus software and configure firewalls
Sales Representative
Verizon Wireless
11.2015 - 03.2017
- Sales Results: Meet and exceed quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services
- Demonstrate equipment functions and network capability
- Perform rate package evaluations and propose solutions that best benefit the company and the customer
- Customer Retention: Maintain and grow existing customer base and manage churn
- Contact existing customers for contract renewals, and various data, accessory, and handset up sell opportunities
- Ensure customer satisfaction and resolve all customer issues and concerns
- Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts
- Training/Meetings: Responsible for thorough knowledge of all store functions
- Remain current on all wireless products, services, industry and competitive trends
Logistics Specialist
Starbucks Soluble Plant
09.2014 - 10.2015
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
- Supervise the work of logistics specialists, planners, or schedulers
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping
Inventory Supervisor
Walmart
01.2013 - 08.2014
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Keep records on the use and/or damage of stock or stock handling equipment
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers
- Prepare and maintain records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued
- Advise retail customers or internal users on the appropriateness of parts, supplies, or materials requested
- Compile, review, and maintain data from contracts, purchase orders, requisitions, and other documents in order to assess supply needs
- Confer with engineering and purchasing personnel and vendors regarding stock procurement and availability
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
Information Tech Specialist
U.S. Army
06.2008 - 12.2012
- Review project plans to plan and coordinate project activity
- Manage backup, security and user help systems
- Develop and interpret organizational goals, policies, and procedures
- Stay abreast of advances in technology
- Provide users with technical support for computer problems
- Review and approve all systems charts and programs prior to their implementation
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment
- Configure security settings or access permissions for groups or individuals
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
- Identify the causes of networking problems, using diagnostic testing software and equipment
- Install and configure wireless networking equipment
- Install network software, including security or firewall software
- Install new hardware or software systems or components, ensuring integration with existing network systems
- Install or repair network cables, including fiber optic cables
- Troubleshoot network or connectivity problems for users or user groups
- Back up network data
- Run monthly network reports
- Provide telephone support related to networking or connectivity issues
- Update knowledge and skills to keep up with rapid advancements in computer technology
Education
Bachelor of Science - Computer Science
Columbia Southern University
Orange Beach, AL10-2013
High School Diploma -
CROSSCREEK
Augusta, GA05.2008
Skills
- IT Networking
- Cisco Routing
- Accounting
- Business systems
- Cables
- Computer hardware
- Hardware
- Computer networks
- Network systems
- Contracts
- Firewall
- Local area network
- LAN
- Logistics
- Materials
- Networking security and support
- Operating systems
- Quality
- Quality management
- Repairs
- Routers
- Routing
- Safety
- Testing software
- Switches
- Technical support
- Desktop Support
- Telephone
- Troubleshoot
- Wide area network (WAN)
Certification
- NCTI Certificate Of Graduation Field Technician II-VI
- A + Plus
- N + Plus
- Security Plus
Timeline
Specialist
Apple
10.2019 - 02.2020
Field Service Technician
Charter Spectrum Communications
06.2018 - Current
Desktop Support Analyst
Greenville Health Systems
02.2018 - 05.2018
Technical Support
TaxSlayer
01.2017 - 05.2017
Sales Representative
Verizon Wireless
11.2015 - 03.2017
Logistics Specialist
Starbucks Soluble Plant
09.2014 - 10.2015
Inventory Supervisor
Walmart
01.2013 - 08.2014
Information Tech Specialist
U.S. Army
06.2008 - 12.2012
Bachelor of Science - Computer Science
Columbia Southern University
High School Diploma -
CROSSCREEK
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