Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Languages
Certification
References
Timeline
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Deandre Gomez

Winter Springs,FL

Summary

Technically adept in the field of computer and office machine repair, known for maintaining high productivity levels and completing tasks efficiently. Skilled in troubleshooting hardware issues, software configuration, and network connectivity problems. Excel in time management, problem-solving, and customer service, ensuring successful resolution of technical challenges with patience and clarity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Advanced Repair Agent

Best Buy, Geek Squad
Orlando, FL
10.2022 - Current
  • Repaired damaged components such as motherboards, RAM sticks, CPUs, video cards, ensuring that all parts are functioning properly before returning the product back to the customer.
  • Implemented new technologies such as cloud computing solutions for customers who wanted more efficient ways of managing their data.
  • Assisted customers with installation of operating systems and applications on their computers.
  • Ran virus scans and malware removal processes for customers whose machines were infected with malicious software.
  • Installed updates, drivers, and patches on customer's computers in order to keep them up-to-date with the latest security releases and fixes.
  • Maintained records of all repairs done in a timely manner.
  • Created detailed reports regarding customer requests and repair jobs performed.
  • Provided technical support over phone or via remote access software when necessary.
  • Performed data recovery services for customers who had lost important files due to corrupted hard drives or other media storage devices.
  • Troubleshot complex issues related to system performance, network connectivity, and hardware components.
  • Provided technical assistance and customer service to customers with advanced repair needs.
  • Conducted regular maintenance checks on equipment used by technicians in order to prevent future breakdowns or malfunctions.
  • Kept records of all repairs and fixes for future reference.
  • Collaborated with team members to troubleshoot challenging repair cases.
  • Responded to emergency repair calls in a timely and efficient manner.

Shift Lead

Dunkin Donuts
North Miami Beach, FL
02.2020 - 07.2021
  • Created weekly staff schedules to ensure adequate coverage.
  • Implemented company policies consistently across all shifts.
  • Provided guidance and support to other team members as needed.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Trained new employees on company policies, procedures, and job duties.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Responded to customer inquiries and complaints in a professional manner.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Ensured compliance with health and safety regulations at all times.

Manager

Eos House Of Healing
Miami
11.2018 - 01.2020
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Education

Associate of Applied Science - Nursing

Miami Dade-College
09-2021

Some College (No Degree) - Computational Science

University of Central Florida
Orlando, FL

Skills

  • Software repair
  • Computer system maintenance
  • Computer system repair
  • Computer programming
  • Hardware replacement
  • Troubleshooting mastery
  • Client management
  • Mobile device troubleshooting
  • Mobile device expertise
  • Advanced troubleshooting
  • People management
  • Teamwork and collaboration
  • Coaching
  • Staff training
  • Complex Problem-solving
  • Leadership
  • Goal setting
  • Issue resolution
  • Workflow management
  • Attention to detail
  • SOP adherence
  • Evaluating employee work

Activities

  • National Flight Academy, Pensacola, FL, 07/01/16, Spent a week learning the history of aviation planning for flights and learning how to work a flight simulator
  • Sol Box Fitness Gym, Miami, FL, Youth Boxing Instructor

Affiliations

  • Part Time Muy Thai And Boxing Coach
  • Board Member Of "HerCampus UCF"

Languages

Spanish
Professional

Certification

  • Apple Certified iOS Technician (ACiT)
  • Microsoft Certified Technology Specialist (MCTS)

References

References available upon request.

Timeline

Advanced Repair Agent

Best Buy, Geek Squad
10.2022 - Current

Shift Lead

Dunkin Donuts
02.2020 - 07.2021

Manager

Eos House Of Healing
11.2018 - 01.2020

Associate of Applied Science - Nursing

Miami Dade-College

Some College (No Degree) - Computational Science

University of Central Florida

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Deandre Gomez