De'Andre Hall
Brooklyn,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Duke Energync
03.2022 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Use professional judgement and escalate customer issues/concerns to management when appropriate
- Promote sales of available products and services, as appropriate
Truck Driver
D&D Top Priority trucking LLC
07.2020 - 07.2022
- Ensure timely delivery of products to numerous sites
- Checked all load-related documentation for completion and accuracy
- Maintained vehicle log, cargo records, and billing statements in accordance with regulations.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Dropped and hooked trailers and changed configuration of equipment.
Delivery Driver
FedEx
01.2018 - 02.2021
- Deliver over 1,000 packages per week from the warehouse to both business and residential addresses in a timely manner
- Practice safe and secure methods to load, unload, prepare, inspect and operate delivery vehicle to avoid damage to goods.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Cashier/Customer Service
Best Buy Inc
03.2009 - 09.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate's degree - Sports
Lackawanna College
Scranton, PA05.2010
High school diploma -
Canarsie High School
Brooklyn, NY06.2008
Skills
- Driving
- Warehouse Experience
- Pallet Jack
- Load & Unload
- Box Truck
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Safe Driving Practices
- Self-motivation and discipline
Certification
Driver's License
Timeline
Customer Service Representative
Duke Energync
03.2022 - 01.2024
Truck Driver
D&D Top Priority trucking LLC
07.2020 - 07.2022
Delivery Driver
FedEx
01.2018 - 02.2021
Cashier/Customer Service
Best Buy Inc
03.2009 - 09.2015
Associate's degree - Sports
Lackawanna College
High school diploma -
Canarsie High School