De'Andre James
Upper Marlboro,MD
Summary
TS/SCI-cleared Senior Systems Administrator with expertise in Windows Server administration, VMware virtualization, and Tier 3 technical support. Skilled in troubleshooting complex IT infrastructure issues, optimizing system performance, and implementing security measures in compliance with DoD, NSA, and DISA guidelines. Passionate about continuous learning and evolving to take on more strategic roles that drive innovation and operational efficiency in enterprise systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior System Administrator
GDIT
07.2024 - Current
- Analyze and resolve complex issues related to systems, networks, and applications, ensuring minimal disruption to operations.
- Provide advanced troubleshooting support for Windows Server 2016, optimizing system performance, and performing root cause analysis for complex technical issues.
- Monitor system performance, troubleshoot, and resolve issues to ensure high availability and reliability across all systems.
- Manage user accounts, permissions, and access rights across multiple systems and networks.
- Develop and maintain system documentation, procedures, and policies for team use and future reference.
- Implement and manage security measures to protect systems and sensitive data, ensuring compliance with DoD and other regulatory standards.
- Collaborate with cross-functional IT teams to provide seamless solutions and end-user support.
- Lead and mentor junior system administrators and IT staff, fostering a collaborative and knowledge-sharing environment.
- Create, configure, and manage Azure accounts and permissions, ensuring secure access and proper role management.
- Ensure efficient and secure operation of thin clients in DoD network environments.
- Administer and optimize VMware infrastructure, troubleshoot virtual machine issues, configure hosts, and ensure high availability.
System Administrator I
Institute For Defense Analyses
03.2023 - 07.2024
- Responded to Tier 2 requests, ensuring system functionality, availability, and compliance with security protocols.
- Assisted in the successful implementation of IT technology initiatives, collaborating closely with the engineering team to transition operational support seamlessly.
- Developed and maintained essential documentation, including Standard Operating Procedures (SOPs), troubleshooting guides, and training materials.
- Automated software and update deployments using Microsoft Deployment Tool Kit (MDT) and Microsoft Endpoint Configuration Manager (MECM).
- Ensured security configuration compliance with IDA, DoD, NSA, DISA, US Cyber Command, and DSS directives, maintaining STIG checklists for software installations across multiple environments. Performed DISA STIGs using SCAP scan and STIG Viewer.
- Administered both classified and unclassified systems to ensure optimal performance, availability, and compliance with security standards.
- Acted as a key point of contact, promptly communicating all network, system, and service issues to management, ensuring quick resolution and minimizing downtime.
- Supported Cybersecurity efforts by assisting in rectifying classified data spills, reimaging systems, and helping users regain access to sensitive network/project drives.
IT Support Specialist
Catalent Pharma Solutions
03.2021 - 03.2023
- Diagnosed and resolved a wide range of software, hardware, and connectivity issues.
- Delivered professional customer service by investigating the root cause of IT-related issues and providing timely solutions.
- Utilized ServiceNow to submit tickets beyond my scope to Tier 2 technicians.
- Proactively monitored systems and tools to identify and address problem-prevention opportunities.
- Assisted customers with installation activities and provided access to relevant technical contacts.
- Set up equipment, ensuring proper installation of cables, software, and hardware for employee use.
Technical Support Specialist
MedStar Georgetown University Hospital
03.2020 - 03.2021
- Streamlined repair processes, ensuring consistent and efficient support actions across the team.
- Installed, configured, and maintained operating systems and applications to ensure system functionality.
- Created and managed user accounts, assigning permissions to protect sensitive data.
- Identified recurring trends in client requests, providing insights to management to prevent ongoing issues.
- Managed high-volume call center operations, assisting numerous customers using multiple internal systems.
- Configured hardware, devices, and software to set up workstations and ensure smooth employee onboarding.
Perioperative Supply Chain Technician
MedStar Georgetown University Hospital
03.2018 - 03.2020
- Developed and managed complex administrative projects, including supply records, cost proposal analysis, office workflows, and delivery schedules.
- Managed and maintained 6 PAR locations with over 1,800 SKUs using Oracle and PeopleSoft.
- Made strategic purchasing decisions that optimized costs while maintaining supply quality.
- Achieved a 40% reduction in yearly budget by analyzing data on product perishability, supply trends, and demand factors.
- Maintained clear communication with vendors, suppliers, clinical teams, and management.
- Demonstrated professional competence and customer service in a high-stress, fast-paced environment.
Education
Bachelor of Arts - Hearing And Speech Science
University of Maryland
College Park, MD09.2019
Skills
- Windows Server Administration
- Tier 2 and Tier 3 Support
- Virtualization and Cloud Technologies
- Security and Compliance
- Enterprise IT Infrastructure
- Root Cause Analysis
- Training and Documentation
- Incident Response and System Monitoring
- Asset Management/Inventory
- Help Desk & End-User Support
Certification
Comptia Security+ CE
Timeline
Senior System Administrator
GDIT
07.2024 - Current
System Administrator I
Institute For Defense Analyses
03.2023 - 07.2024
IT Support Specialist
Catalent Pharma Solutions
03.2021 - 03.2023
Technical Support Specialist
MedStar Georgetown University Hospital
03.2020 - 03.2021
Perioperative Supply Chain Technician
MedStar Georgetown University Hospital
03.2018 - 03.2020
Bachelor of Arts - Hearing And Speech Science
University of Maryland
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