DeAndre James
Georgetown,KY
Summary
Experienced in management. Highly successful increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication skills. 8 Years of progressive leadership experience.
Enthusiastic team leader eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of customer support and problem solving and training in customer relations. Motivated to learn, grow and excel in technical support industry.
Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Barista Manager
Shakin Up Nutrition
Georgetown , KY
11.2019 - Current
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Utilized Microsoft office to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Enhanced business productivity by training new team members and new servers on best practices and protocols
Customer Support Agent
T-Mobile
Frankfort , KY
03.2018 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Upsold products and services to increase company revenue 17% beyond targets
General Manager
Zaxbys
Frankfort , KY
11.2012 - 07.2017
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
Provider & Data Analysis-Provider Operations Audit
Evolent Health
Frankfort , KY
03.2014 - 05.2016
- Partner with departmental leadership team to ensure consistency in data entry requirements across department
- Compile audit findings and report to management, making recommendations for modifications and improvements to operations, systems and procedure
- Recorded actions taken, issues resolved and updated information to effectively manage customer accounts.
- Create and maintain multiple detailed databases, including, contract provider network, prior authorization, third party liability, provider set ups and related corrections
- Increased efficiency and team productivity by promoting operational best practices.
- Audit accuracy of new group set-ups, existing contract changes, group terminations and/or provider updates
Education
High School Diploma -
Kentucky State University
Frankfort, KY05.2014
Skills
- Problem Solving
- Quality Assurance
- Performance Improvement
- Training and Onboarding
- Team Leadership
- Calm and Pleasant Demeanor
- Reliable and Responsible
- Critical Thinking
- Coaching and Mentoring
- Microsoft Office
- Conflict Resolution
- Calendar and Scheduling Software
- Profit Optimization
- Scheduling Staff
- Inventory Management
Timeline
Barista Manager
Shakin Up Nutrition
11.2019 - Current
Customer Support Agent
T-Mobile
03.2018 - 11.2019
Provider & Data Analysis-Provider Operations Audit
Evolent Health
03.2014 - 05.2016
General Manager
Zaxbys
11.2012 - 07.2017
High School Diploma -
Kentucky State University