Deandre Johnson
Dallas,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sales
Dallas , TX
02.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated professionally with colleagues, freelancers and clients.
Iron Mountain
Shredders Operation
Dalls, Texas
01.2016 - 03.2017
- Hoisted metal components into place, safely operating cranes during process.
- Determined size, shape, placement and material of supports based on blueprints and structural standards.
- Analyzed specifications and blueprints and suggested quantities, types and sizes of materials required per job allocation.
- Followed blueprints and instructions from supervisors to erect columns, beams and girders.
Samsung
Technician, Network Services
Dallas , Texas
03.2015 - 03.2016
- Strengthened customer loyalty by being friendly and professional in all interactions.
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ12.2022
Skills
- Responding to Difficult Customers
- Interpretation and Translation Services
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Answering Customer Questions
Timeline
Customer Service Representative
Sales
02.2018 - 02.2020
Iron Mountain
Shredders Operation
01.2016 - 03.2017
Samsung
Technician, Network Services
03.2015 - 03.2016
High School Diploma -
Penn Foster College
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