Skilled in problem-solving and customer service, I significantly enhanced client satisfaction and operational efficiency at Morris Property Management LLC. My expertise spans property maintenance and groundskeeping, ensuring top-notch service delivery and team collaboration. Achievements include streamlining processes to boost productivity by over 30%, demonstrating a commitment to excellence and a proactive approach to challenges.
• Provide comprehensive assistance to customers with yard cleanups, home organization, and snow removal for both residential and commercial properties.
• Oversee day-to-day business operations, ensuring smooth execution of services.
• Deliver outstanding customer service by addressing concerns promptly, resolving issues professionally, and building strong client relationships.
• Manage financial responsibilities, including budgeting, expense tracking, and invoice processing, to maintain the financial health of the business.
• Promote a safe work environment by adhering to company policies and best practices.
• Handle customer complaints professionally, gathering necessary information to make informed decisions and resolve issues effectively.
• Maintain a clean and organized workspace, ensuring customer satisfaction and demonstrating a commitment to high standards of cleanliness and professionalism.
• Perform routine maintenance and repairs for residential and commercial properties, including plumbing, electrical, HVAC systems, and general carpentry.
• Conduct regular inspections to identify maintenance needs and ensure compliance with safety and building codes.
• Assist with landscaping, yard maintenance, and snow removal to maintain property curb appeal and accessibility.
• Collaborate with property managers to prioritize and complete work orders in a timely and efficient manner.
• Respond promptly to tenant requests and emergency maintenance issues, providing exceptional service to uphold tenant satisfaction.
• Utilized tools and equipment safely and effectively, adhering to company policies and safety guidelines.
• Maintain detailed records of maintenance tasks, inventory, and repairs for accurate documentation and reporting.
• Ensure cleanliness and organization of workspaces, tools, and common property areas after completing tasks.
Problem solving
Customer service oriented
Team collaboration
Time management
Property maintenance
Groundskeeping