DeAndre Johnson

Created sales tracking tool using Excel, maintaining accurate records of monthly sales, chats and calls.

• Achieved quarterly sales targets consistently through diligent prospecting efforts and persuasive communication skills.
• Increased customer retention rates by providing exceptional after-sales support and addressing customer concerns promptly.
• Identified new business by creating and implementing territory campaigns for leads generation in untapped regions.
• Mentored junior sales representatives, sharing industry insights and valuable tips for success in the virtual sales environment.
• Demonstrated product expertise during virtual meetings, effectively addressing client questions and concerns.
• Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
• Communicated effectively with clients via chat, utilizing templates in alignment with corporate procedures.
• Utilized CRM software proficiently to track leads, manage client information, and monitor progress towards sales goals.
• Provided valuable feedback on product performance based on client interactions, contributing to continuous improvement efforts within the organization.
• Implemented effective time management techniques to prioritize tasks and meet deadlines consistently.
• Exceeded monthly KPIs while maintaining a high level of customer satisfaction through attentive service delivery across all stages of the sales process.
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Informed customers of promotions to increase sales productivity and volume.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Contributed to team objectives in fast-paced environment.
• Achieved or exceeded company-defined sales quotas.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Attended monthly sales meetings and quarterly sales trainings.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Supported fellow team members in resolving complex issues by sharing expertise and advice when needed.
• Ensured timely resolution of technical issues faced by customers through effective troubleshooting techniques.
• Collaborated with team members to continuously improve overall customer service quality.
• Balanced competing priorities effectively while managing heavy workloads during peak hours or high call volume periods.
• Stayed updated on company policies and product offerings to provide knowledgeable assistance to customers.
• Maintained detailed records of customer interactions, ensuring proper follow-up actions were taken when needed.
• Adapted quickly to changes in business processes or technology updates, minimizing any impact on the level of service provided to customers.
• Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
• Resolved customer complaints efficiently, leading to improved retention rates.
• Provided exceptional support to customers through phone, email, and chat platforms.
• Assisted customers with product selection, maximizing sales and meeting revenue targets.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Trained new personnel regarding company operations, policies and services.
• Sought ways to improve processes and services provided.
• Trained staff on operating procedures and company services.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Maintained records related to sales, returns, and inventory availability.
• Prepared merchandise for sales floor by pricing or tagging.
• Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
• Increased sales revenue by effectively demonstrating and explaining product features and benefits.
• Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
• Developed and implemented targeted marketing campaigns to attract new customers and drive sales growth.
• Demonstrated products to customers, answered questions and redirected concerns to promote merchandise and service sales.
• Analyzed sales data to identify trends, opportunities for improvement, and areas of potential growth within the home theater department.
• Optimized inventory management by accurately tracking stock levels, placing orders for replenishment as needed, and minimizing deadstock.
• Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
• Attended industry trade shows and conferences regularly to maintain awareness of emerging technologies within the home theater market segment.
• Utilized strong negotiation skills while working with vendors to secure favorable pricing on high-quality products for the store''s inventory.
• Enhanced team performance by collaborating closely with colleagues to achieve sales goals and improve customer service.
• Collaborated with installation teams to ensure seamless delivery of home theater setups according to client specifications.
• Enhanced overall shopping experience for customers by offering timely assistance, answering questions, and guiding them through the purchasing process.
• Boosted customer satisfaction by providing personalized home theater solutions tailored to individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used in-store system to locate inventory and place special orders for customers.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

• Ensured the integrity of digital assets by performing regular backups and system maintenance tasks.
• Maintained accurate metadata information for seamless retrieval of digital assets.
• Assisted photographers during photo shoots, ensuring proper lighting setup and equipment preparation.
• Conducted thorough research on industry trends to stay current with latest advancements in digital imaging technology.
• Established a culture of teamwork within the department by encouraging open communication among employees at all levels.
• Led regular meetings with staff members, fostering an environment of transparency and continuous improvement.
• Provided ongoing training opportunities for staff members, promoting professional growth and development within the department.
• Participated in recruitment efforts, selecting highly qualified candidates to join the team of imaging professionals.
• Optimized storage solutions for digital images, allowing for faster retrieval times when needed.
• Improved customer satisfaction by providing prompt responses to inquiries and concerns.
• Worked closely with clients to understand specific requirements, tailoring services accordingly for maximum satisfaction.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Led team meetings focused on sales techniques and product features, boosting overall team performance.
• Collaborated with team members to achieve monthly sales targets.

• Conducted basic to moderately complex materials test and analysis.
• Collaborated with higher level support staff to confer with engineers on details and implications of test procedures and results.
• Provided technical support to engineers on variety of engineering tasks.
• Communicated, reported and documented suggestions, ideas, lessons learned and best practices for continuous improvement.
• Operated, inspected and maintained test setups and equipment to detect malfunctions.