De'Andre King
Hillsborough,NH
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing guest satisfaction and retention.
Overview
3
3
years of professional experience
Work History
Front Office Supervisor
The Westin Peachtree Plaza
09.2023 - 03.2024
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
Front Desk Supervisor
Omni Atlanta Hotel at Centennial Park
05.2023 - 09.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
VIP Supervisor
Fontainebleau Miami Beach Hotel
11.2022 - 05.2023
- Identified opportunities for upselling premium products or services during interactions with guests, resulting in increased revenue for the establishment.
- Coordinated closely with marketing teams to develop targeted promotions aimed at attracting high-value clients.
- Implemented a system to track guest preferences and feedback, allowing for continuous improvement of our VIP management program.
- Fostered an environment of professionalism within the team through ongoing training sessions focused on customer service excellence.
VIP Services Coordinator
Fontainebleau Miami Beach Hotel
11.2021 - 10.2022
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Empowered workers to independently handle common issues and maintain strict safety standards.
Guest Service Agent
Fontainebleau Miami Beach Hotel
05.2021 - 10.2021
- Assisted guests with check-ins, reservation inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Recommended hotel services or amenities that guest may find useful.
Education
High School Diploma -
Everglades High School
Miramar, FL06.2020
Skills
- Customer interaction
- Team Leadership
- Hospitality service expertise
- New hire training
- Good listening skills
- Creative problem solving
- Strategic sales knowledge
- Professional telephone demeanor
- Money handling abilities
- Shift Scheduling
- Multitasking proficiency
- Front Desk Operations
- Decision-making capabilities
- Skilled in PMS systems and Hotel Operations systems [Opera, Lightspeed, Hotsos, Synergy MMS]
Timeline
Front Office Supervisor
The Westin Peachtree Plaza
09.2023 - 03.2024
Front Desk Supervisor
Omni Atlanta Hotel at Centennial Park
05.2023 - 09.2023
VIP Supervisor
Fontainebleau Miami Beach Hotel
11.2022 - 05.2023
VIP Services Coordinator
Fontainebleau Miami Beach Hotel
11.2021 - 10.2022
Guest Service Agent
Fontainebleau Miami Beach Hotel
05.2021 - 10.2021
High School Diploma -
Everglades High School
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