Summary
Overview
Work History
Skills
Timeline
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DEANDRE MCFARLANE

Newark

Summary

Dynamic Customer Experience Colleague at Macy's with a proven track record in relationship management and problem-solving. Skilled in enhancing customer engagement and driving sales through tailored solutions. Recognized for exceptional communication and team collaboration, consistently delivering outstanding service while managing diverse customer needs.

Overview

7
7
years of professional experience

Work History

Restaurant Waiter

Restaurant Serenade
05.2025 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Customer Experience Colleague

Macys
08.2024 - 05.2025
  • Built strong relationships with customers through active listening and effective communication.
  • Handled difficult customer situations with professionalism and composure while maintaining a positive attitude.
  • Utilized problem-solving skills to identify customer needs and provided tailored solutions.
  • Helped customers find and select products.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Established a positive rapport with customers by delivering friendly, personalized service.
  • Built relationships with potential customers by providing helpful advice on product selection.
  • Drove sales through customer relationship building and suggestive selling techniques.

Head Sommelier

Royalton Resorts
04.2018 - 05.2024
  • Led staff training sessions on wine knowledge and proper service techniques.
  • Created weekly specials and promotions to encourage sales of high-end wines.
  • Advised customers on appropriate wine selections based on their individual tastes.
  • Maintained up-to-date knowledge of current trends in winemaking production methods and styles.
  • Demonstrated expertise in wine service, pairing and pairings to food dishes.
  • Conducted regular inventory checks to ensure adequate stock levels for all wines.
  • Managed a team of sommeliers while providing guidance and mentorship.
  • Developed strong organizational and administrative skills while managing multiple tasks simultaneously.
  • Maintained accurate records of financial transactions including invoices, payments, receipts.
  • Coordinated with vendors to obtain quotes for services and products and negotiated contracts.
  • Answered incoming calls promptly and professionally directed inquiries appropriately.
  • Assisted in the development of new policies and procedures related to office management activities.

Skills

  • Customer relationship management
  • Customer engagement
  • Account management
  • Team collaboration
  • Documentation and notes
  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Problem-solving

Timeline

Restaurant Waiter

Restaurant Serenade
05.2025 - Current

Customer Experience Colleague

Macys
08.2024 - 05.2025

Head Sommelier

Royalton Resorts
04.2018 - 05.2024

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DEANDRE MCFARLANE