Deandre Miller

Work History

Director of Residential and Community Services

Easterseals of Tennessee

08.2023 - Current

Improved project efficiency with strategic planning, resource allocation, and time management practices.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Leveraged professional networks and industry knowledge to strengthen client relationships.
Works collaboratively with the Compliance Department to ensure that documentation is complete and adequate for audit purposes
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Spearheaded innovative approaches to resource allocation and strategic planning.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Cross-trained existing employees to maximize team agility and performance.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Accomplished multiple tasks within established timeframes.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed 120 DSPs (Direct Support Professional), 5 Residential Managers and 1 Scheduler.

Assistant Director of Residential Services

JBS Mental Health Authority

03.2022 - 07.2023

Responsible for assisting with the overall planning, coordination and operation of the Mental Illness Residential Program (RP).
Oversaw recruitment, hiring, onboarding, performance evaluations, and terminations as needed to maintain an exceptional team of professionals.
Established emergency response plans to address potential crises quickly and efficiently.
Built strong relationships with families of residents by providing regular updates on their loved ones'' progress in the facility.
Implemented safety protocols to ensure the well-being of residents and staff members alike.
Handled on-call rotation, remaining available for after-hours calls and on-site assistance.
Improved communication between staff members, resulting in better teamwork and collaboration.
Responsible for maintaining all programs in compliance with standards established by the State Department of Mental Health
Acts as a liaison between the RP, other JBS programs and community resources/agencies including the State Department of Mental Health
Managed budgets and financial reporting, ensuring fiscal responsibility and adherence to guidelines.
Conducted regular inspections of facilities, identifying areas for improvement or maintenance needs.
Managed payroll documentation for department with approval over time cards and leave.
Streamlined residential services operations for increased efficiency and cost savings.
Developed and implemented staff training programs to improve service quality and consistency.
Cross-trained existing employees to maximize team agility and performance.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Managed 110 MHTs (Mental Health Techs), 14 Residential Coordinators and 4 Therapists.

Program Coordinator

ResCare

10.2021 - 03.2022

Supervised the entire residential program.
Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Manage 14 residential managers, 30+ direct support professionals at 16 homes with over 30 clients.
Established strategic partnerships with external organizations, expanding program reach and impact.
Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Residential Manager

ResCare

12.2019 - 10.2021

Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
Increased resident participation in activities by creating diverse programming tailored to individual interests and abilities.
Facilitated smooth transitions for new residents moving into the program by coordinating orientation schedules, completing intake assessments, and addressing any immediate concerns or needs.
Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
Managed 20 DSPs (Direct Support Professionals).

Employment Specialist

Glenwood Inc.

11.2017 - 10.2019

Established strong relationships with local employers to match clients with suitable job opportunities.
Assisted clients with completing job applications and submitting resumes to improve interview chances.
Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
Assessed individuals to identify skills, strengths and interests for job placement.
Matched clients to open positions based on skills and work requirements.
Coordinated onsite employer recruitment events that connected qualified candidates directly with hiring managers in target industries.
Recognized client employment barriers and devised strategies to resolve.

Lead Residential Instructor

Glenwood Inc.

07.2016 - 08.2019

Devised a variety of programs for children ages [6] – [15] while molding teaching methods to align with age and skill level including social, educational and recreational programs utilizing proprietary software and Microsoft Office.
Continuously sought opportunities for professional development, staying current on best practices in the field and sharing knowledge with team members to promote ongoing growth and improvement.
Maintained accurate records on each resident''s progress, identifying trends or changes that warranted intervention or adjustments to their care plan.
Provided comprehensive training to new Residential Instructors, promoting consistency in service delivery across the team.
Facilitated open communication among staff, residents, and family members to address concerns and maintain transparency.
Ensured safety and well-being for all residents through regular supervision and adherence to facility guidelines.
Established measurable performance goals for staff members based on individual strengths and areas needing improvement.
Supervised a diverse team of Residential Instructors, providing guidance on best practices for supporting individuals with various disabilities or challenges.
Provided crisis intervention when necessary, utilizing de-escalation techniques to manage challenging situations effectively while prioritizing safety for all involved parties.

Quality Control Inspector

Spradling International

07.2015 - 05.2016

Managed operations, wrote detailed reports outlining performance, quality and defect rates while assessing materials, parts and products for conformance with quality control requirements and production specifications using proprietary software at point of sale
Assessed client satisfaction, communicated issues to organizational leaders, strengthened traceability and developed organization systems for records, reports and agendas utilizing Microsoft Office.

Inventory Auditor

CTDI

10.2014 - 05.2015

Organized goods for easy access, counted inventory and updated information on Microsoft Office, monitored department performance data to identify and avoid potential risks using proprietary software
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.

Summary

Overview

Work History

Director of Residential and Community Services

Assistant Director of Residential Services

Program Coordinator

Residential Manager

Employment Specialist

Lead Residential Instructor

Quality Control Inspector

Inventory Auditor

Education

Graduate Certificate of Completion of Life Coaching -

Master of Science (MS) Industrial & Organizational Psychology -

Bachelor of Science (BS) in Psychology -

Skills

Websites

Certification

Personal Information

Timeline

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