Ebony Clemons
Suitland,MD
Summary
Experienced cashier with proficiency in money handling, merchandise restocking, and customer assistance. Demonstrates a history of maintaining clean, neat, and professionally arranged work areas. Possesses excellent listening skills and a detail-oriented nature. Committed and hardworking, dedicated to transaction processing, issue resolution, customer question answering, and exceptional customer service. Creative problem-solver with a strong background in customer service. Outgoing child caregiver passionate about fostering children's growth through encouragement and kindness. Skilled at guiding playtime, leading exercise activities, and teaching rules. Creative planner excelling at keeping children engaged long-term with fun activities. Adept at managing supplies, cleaning work areas, and monitoring safety concerns for the well-being of children and team members. Familiar with managing housekeeping needs, maintaining documentation, and planning various events.
Overview
19
19
years of professional experience
Work History
Cashier
Nomad
04.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Greeter
FedExField
10.2023 - 04.2024
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they entered stadium.
- Checked tickets or passes to verify authenticity.
- Guided guest to their seating or exits or provided other assistance in case of emergency.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
- Maintained order and ensured adherence to safety rules.
- Provided wheelchair assistance to guest in need
Caregiver
Self Employed
02.2018 - 08.2021
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Cashier/Team member
Shake Shack
05.2015 - 06.2016
- Sanitizing up to Corporate Shack cleaning standards
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server/Up Market
Walgreens
12.2014 - 04.2015
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Dangerously Delicious Pie
04.2013 - 05.2013
- Prepared and plated food for customers
- Conducted shift checkouts of over 1000
- Managed simultaneous cash and credit transactions on Aloha POS
- Maintained establishment health code regulations
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Daycare Teacher's Assistant
I Care Development Center
09.2012 - 04.2013
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Cashier
Burlington Coat Factory
09.2012 - 01.2013
- Greet and ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Data Entry/Office Assistant
Refunds to Go
06.2009 - 05.2010
- Entered data for existing tax customers
- Answered phones, logged incoming calls, and directed calls to the appropriate staff
- Contacted customers to pick up their completed tax packages
Housekeeper
Marriott Hotel
07.2008 - 03.2009
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Teacher's Assistant
Loving Care Nursery & Daycare
05.2007 - 07.2008
- Organized activities that stimulated the children's physical, emotional and intellectual growth
- Prepared and served nutritious meals and snacks and taught good eating habits
- Changed soiled diapers, and reinforced personal hygiene after using restroom
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Assistant Manager
Snoz-A-Shakin
02.2006 - 05.2007
- Opened and closed the store and performed daily audit of cash register
- Prepared customer food items and beverages and assisted with other customer needs
- Ordered supplies and answered all incoming calls
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Business Management - Online Classes
University of Phoenix
Phoenix, AZ01.2005
High School Diploma -
Continental Academy
Washington, DC 01.2004
Skills
- Customer service
- Cash handling
- Customer service excellence
- Attention to detail
- Cleaning and sanitizing
- Classroom organization
- Health and safety
- Early childhood development
- Activities planning
Timeline
Cashier
Nomad
04.2024 - 10.2024
Greeter
FedExField
10.2023 - 04.2024
Caregiver
Self Employed
02.2018 - 08.2021
Cashier/Team member
Shake Shack
05.2015 - 06.2016
Server/Up Market
Walgreens
12.2014 - 04.2015
Server
Dangerously Delicious Pie
04.2013 - 05.2013
Daycare Teacher's Assistant
I Care Development Center
09.2012 - 04.2013
Cashier
Burlington Coat Factory
09.2012 - 01.2013
Data Entry/Office Assistant
Refunds to Go
06.2009 - 05.2010
Housekeeper
Marriott Hotel
07.2008 - 03.2009
Teacher's Assistant
Loving Care Nursery & Daycare
05.2007 - 07.2008
Assistant Manager
Snoz-A-Shakin
02.2006 - 05.2007
Business Management - Online Classes
University of Phoenix
High School Diploma -
Continental Academy
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