Dee Robinson
Roseville,CA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
Work History
IT Services Support Specialist
AALRR
01.2006 - 01.2010
- Championed end-to-end IT operations, mastering installations, configurations, and maintenance of hardware and operating systems.
- Configured hardware and granted system permissions to new employees.
- Researched and identified solutions to technical problems.
- Conducted regular software updates to ensure optimal performance and reduce vulnerability risks.
- Developed and implemented preventive maintenance procedures.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Contributed to the development of disaster recovery plans, minimizing potential impact from unforeseen events or failures.
- Developed comprehensive documentation for IT procedures, facilitating consistency across the organization.
- Installed and configured operating systems and applications.
- Documented support interactions for future reference.
- Evaluated emerging technologies to identify opportunities for enhancing current IT infrastructure capabilities.
Senior System Administrator
SYNARC, INC.
01.2003 - 01.2006
- Provided crucial support for Windows applications, servers, and networks, implementing innovative solutions aligned with industry standards.
- Completed reports detailing network and systems performance and downtime issues.
- Coordinated system migrations with minimal disruption to business operations through careful planning and execution.
- Collaborated on cross-departmental projects resulting in improved communication between IT staff and other stakeholders.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Implemented continuous improvement initiatives that led to more efficient workflow processes within the IT department.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Standardized server configurations for streamlined management across multiple locations.
- Evaluated emerging technologies to determine potential benefits for integration into existing systems.
- Maximized resource utilization by consolidating servers using virtualization technologies such as VMware.
- Designed and evaluated WAN and LAN connectivity technologies.
- Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
- Safeguarded company data by establishing rigorous security protocols and conducting regular audits.
- Diagnosed and executed resolution for network and server issues.
- Led server infrastructure development, quality assurance, staging and production systems.
- Monitored networks and network devices to resolve technical problems quickly.
- Developed strong communication and organizational skills through working on group projects.
Education
Bachelor of Arts - Industrial Psychology
California State University, San Francisco
San Francisco, CA12.2000
Skills
- Exemplary Customer Relationship Management
- Proactive Technical Support and Troubleshooting
- Inspirational Team Training and Mentoring
- Adherence to Regulatory Compliance Standards
- Creative visionary
- Client management
- Project Budgeting
- Client Communication
Timeline
IT Services Support Specialist
AALRR
01.2006 - 01.2010
Senior System Administrator
SYNARC, INC.
01.2003 - 01.2006
Bachelor of Arts - Industrial Psychology
California State University, San Francisco