De'Andre Smith
Charlotte,NC
Summary
Resourceful team player with experience with common software applications. Skilled at project support with proven history of solutions-oriented problem-solving. Driven to learn quickly, advance computer proficiency, and training in industry operations. Focused on boosting productivity and performance with conscientious and detail-oriented approaches. Reliable professional with experience in project management, process improvement, and financial analysis. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative -Temp
Principal Financial Group Inc
2022.10 - 2023.05
- Liaised with customers, management and sales team to better understand client needs and recommend appropriate solutions.
- Communicated with over 70 clients per day and assisted with setting appointments.
- Documented and detailed calls and complaints using call center's CRM database.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Audited production reports, tracking data entry and processing errors.
Technical Support Call Center Representative -Temp
AXA Equitable Financial Services
2022.04 - 2022.09
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Responded to over 50 E-mails and Inbound Calls per day
- Used Sharepoint for document management
Customer Service Representative
Walmart
2019.01 - 2021.12
- Ensured accurate cash handling within store while managing variety of operations related to customer service department, front-end service, lawn and garden, electronics, paint, and hardware, to online grocery.
- Led and trained cross-functional staff members to achieve set performance goals
- Enhanced company productivity and business efficiency by 10% through exceptional customer support and impeccable service execution
- Served as customer advocate and key point of contact while facilitating them in selecting appropriate products and making effective purchase choice
Education
Bachelor of Arts - Studio Arts
Winston-Salem State University
Winston-salem, NC05.2020
Skills
- MS Office Proficiency
- Troubleshooting and Assistance
- Customer Support Needs Assessment
- Account Management
- Data Analysis
- Analytical Skills
- Attention to Detail
- Project Management
Timeline
Customer Service Representative -Temp
Principal Financial Group Inc
2022.10 - 2023.05
Technical Support Call Center Representative -Temp
AXA Equitable Financial Services
2022.04 - 2022.09
Customer Service Representative
Walmart
2019.01 - 2021.12
Bachelor of Arts - Studio Arts
Winston-Salem State University
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