Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Deandre Thomas

Miami,FL

Summary

Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.

Overview

7
7
years of professional experience

Work History

Passenger Service Manager

Delta
Miami, FL
01.2020 - Current
  • Investigated discrepancies in tickets or baggage claims reported by customers or airline personnel.
  • Monitored operational performance metrics to identify areas for improvement in efficiency and customer satisfaction.
  • Managed emergencies, such as medical emergencies or flight delays and cancellations, according to established protocols.
  • Supervised daily operations of passenger services staff, ensuring compliance with safety regulations and customer service standards.
  • Assessed staffing needs for each shift to ensure adequate coverage of the check-in counter and gate area.

Intern

United States Senate
Washington, DC
05.2018 - 12.2023
  • Developed presentations and organized events to promote products or services.
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.
  • Contributed ideas during brainstorming sessions to generate creative solutions.
  • Organized information from multiple sources into accessible formats for easy retrieval.
  • Supported senior staff members in the completion of complex projects within deadlines.
  • Maintained accurate records of all activities performed throughout internship period.

Sales Associate

Lululemon
Miami, FL
05.2017 - 06.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.

Education

Bachelor of Science - Psychology

University of Miami
Miami, FL
12-2023

High School Diploma -

Christopher Columbus High School
Coral Gables, FL
05-2018

Skills

  • Customer Service Management
  • Performance Improvements
  • Strong leadership
  • Staff Training and Development
  • Problem-solving skills
  • Upselling
  • Sales Development

Accomplishments

  • United States Senate completion
  • Miami Dade Police Department Explorer of the Year

References

References available upon request.

Timeline

Passenger Service Manager

Delta
01.2020 - Current

Intern

United States Senate
05.2018 - 12.2023

Sales Associate

Lululemon
05.2017 - 06.2019

Bachelor of Science - Psychology

University of Miami

High School Diploma -

Christopher Columbus High School

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Deandre Thomas