Deandre Troche
New York,NY
Summary
Dynamic and results-driven Manager with extensive experience overseeing multi-unit animal hospitals and regional operations. Proven track record in leading diverse teams to deliver exceptional patient care while driving operational efficiency and achieving financial goals across multiple locations. Expertise in developing and implementing strategies for growth, optimizing workflows, and ensuring compliance with industry standards.
Overview
7
7
years of professional experience
Work History
Hospital Administrator
Veternairy Innovation Partner
03.2023 - Current
- Led and supervised practice managers across multiple hospital locations, ensuring efficient operations and alignment with organizational goals.
- Collaborated directly with practice managers on day-to-day operations, including staffing, inventory management, budgeting, scheduling (for both employees and clients), marketing, employee training, and human resources.
- Served as a key liaison to the managing veterinarians at each location, building strong partnerships and incorporating their feedback and objectives into operational strategies.
- Worked closely with the Vice President of Operations to analyze financial performance and collaborate with practice leadership teams to develop growth and improvement strategies for each hospital.
- Monitored non-financial metrics (inventory and scheduling budgets) and drove performance improvement plans based on data analysis.
- Managed post-acquisition integration for newly acquired clinics, ensuring smooth transitions and alignment with company processes.
Veterinary Hospital Manager
Veternairy Emergency Group
09.2021 - 03.2023
- Led and managed a diverse team of veterinary professionals, including emergency veterinarians, technicians, and support staff, ensuring high levels of performance, morale, and job satisfaction.
- Directed daily operations of the veterinary emergency hospital, including patient flow, triage, treatment protocols, and hospital logistics, ensuring efficient and high-quality care delivery.
- Recruited, onboarded, and trained new staff members. Designed and implemented ongoing educational programs to ensure staff skills aligned with best practices and industry standards.
- Ensured the hospital adhered to all local, state, and federal regulations, including health and safety standards, as well as veterinary care regulations. Led quality improvement initiatives to enhance patient outcomes and client satisfaction.
- Collected and analyzed operational data, including patient outcomes, revenue, and patient load, to inform strategic decisions and improve hospital performance.
Practice Manager
Banfield Pet Hospital
08.2018 - 08.2021
- Maintained a safe work environment by ensuring all staff followed OSHA regulations, as well as Banfield’s health and safety guidelines. Conducted regular safety audits and addressed any risks or hazards promptly.
- Addressed and resolved high-pressure situations, including medical emergencies, client complaints, and operational challenges, maintaining a calm and solution-oriented approach.
- Handled employee relations, conflict resolution, and performance management to ensure a positive and productive work environment. Led efforts to retain top talent and reduce staff turnover.
- Oversaw inventory control, ensuring that medical supplies, pharmaceuticals, and equipment were fully stocked and available. Managed vendor relationships and negotiated contracts to optimize cost efficiency without compromising patient care.
- Regularly reviewed key performance indicators (KPIs) such as patient care quality, client satisfaction, employee turnover, and financial results. Provided detailed performance reports to senior leadership, offering insights and recommendations for improvement.
Education
Associate of Arts - Business Communication
Arizona State University
Tempe, AZ06-2020
Skills
- Financial acumen
- Healthcare management
- Multi-Site Operations Management
- P&L Management
- Recruitment and selection
- Labor relations
- Succession planning
- Human resources management
Timeline
Hospital Administrator
Veternairy Innovation Partner
03.2023 - Current
Veterinary Hospital Manager
Veternairy Emergency Group
09.2021 - 03.2023
Practice Manager
Banfield Pet Hospital
08.2018 - 08.2021
Associate of Arts - Business Communication
Arizona State University
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