Summary
Overview
Work History
Education
Skills
Timeline
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Deandre Williams

Washington,DC

Summary

My primary objective is to support the functioning of business operations by my useful experienced skills, coordinating operations, inventory management and ensuring exceptional customer service. Also, a great atmosphere to expand my future career opportunities and potential.

Overview

13
13
years of professional experience

Work History

Bike Mechanic

Motor LLC Bike Mechanic
01.2025 - 06.2025
  • Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.
  • Delivered exceptional customer service by answering questions and offering expert advice on bike maintenance and repairs.
  • Implemented preventative maintenance programs for customers, resulting in fewer required repairs over time.
  • Solved complex mechanical problems with attention to detail and precision workmanship.
  • Maintained a clean and organized workspace, ensuring the safety of both employees and customers.
  • Boosted overall shop performance by actively participating in ongoing training sessions and staying current on industry developments.
  • Maximized workshop productivity through effective time management strategies, including task prioritization and delegation when needed.
  • Increased repeat business through building strong relationships with clients and consistently exceeding expectations.

Sales Associate

Auto Zone Warehouse
02.2023 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Concierge Front Desk

Classic Concierge
05.2022 - 04.2023
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Maintained detailed records of guest preferences to personalize future visits.

EVS Floor Technician

Bridge Point Hospital National Harbor
08.2021 - 05.2022
  • Performed routine cleaning duties such as mopping, vacuuming, and dusting.
  • Proficient in the use of cleaning chemicals and equipment.

Porter

Mildred Williams Landscaping
01.2018 - 06.2021
  • Sweeping sidewalks or any entranceway.
  • Watering and weeding flowerbeds, removing dead shrubs and trees when needed.
  • Demonstrated ability to minor repairs, such as painting walls and patching holes.

Stocker/ Cashier

Giant
06.2012 - 05.2016
  • Stocker overnight/mornings.
  • Maintained inventory control of the warehouse and restocking and organized shelves.
  • Operated cashier when needed, responsible with training new employees and handled difficult customer service.

Education

High School Diploma -

Luke c moore
Washington, DC
01.2012

Skills

  • Customer service
  • Teamwork
  • Communication
  • Problem-solving
  • Landscaping
  • Time management
  • Leadership
  • Cleaning

Timeline

Bike Mechanic

Motor LLC Bike Mechanic
01.2025 - 06.2025

Sales Associate

Auto Zone Warehouse
02.2023 - 11.2024

Concierge Front Desk

Classic Concierge
05.2022 - 04.2023

EVS Floor Technician

Bridge Point Hospital National Harbor
08.2021 - 05.2022

Porter

Mildred Williams Landscaping
01.2018 - 06.2021

Stocker/ Cashier

Giant
06.2012 - 05.2016

High School Diploma -

Luke c moore

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Deandre Williams