Deandrea Blackwell

• Oversaw daily operations to ensure alignment with quality standards and customer satisfaction.
• Championed cross-functional initiatives for enhanced employee engagement and retention.
• Championed organizational change for improved employee engagement and retention.
• Executed comprehensive business plans for increased market share and brand recognition.
• Negotiated contracts with vendors to secure beneficial terms and enhance profitability.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Established and maintained operational standards for four locations.

· Lead and supervise community managers and onsite teams to ensure efficient and effective property operations

· Manage employee life cycle for team members including recruiting, motivating, mentoring and performance management

· Make informed decisions timely to address operational challenges and opportunities

· Implement value add business plan for unit renovations and inspect execution of items

· Monitor financial, market trends and operational reports and develop action plans to meet metrics

· Complete monthly and quarterly bonus workbooks and review time reporting for all employees

• Established and maintained operational standards for six locations.

· Review financial statements, reports, and performance data to measure productivity and goals.

· Manage each communities, staff, from property managers down.

· Creating policies and procedures for each communities staff as well as employee guides and handbooks.

· Locate cost reduction opportunities and community improvements.

· Setting goals and holding community staff members accountable.

· Annual budget and CapEX planning

· Oversee REAC Inspections and coordinate MOR reviews of files.

· Stayed compliant with RAD, PBV, HOME, Tarrant/ Fort Worth Housing Solutions

• Established and maintained operational standards for five locations.

● Stay ahead of competition and employees quarterly to evaluate for increases.

● Reconciliation and Delinquency reporting

● Prepare and analyze weekly vacancy, traffic and cable reports.

● Evaluate risk management and prepares emergency response direction in the event of a crisis

● Handle all escalated service issues within the assigned portfolio

● Diverse portfolio experience from Class A to older assets

● Strong people, organization and supervisory skills

● Budget preparation/ forecast property income expenses

Develop training modules/ training binders and one on one mentorship throughout employee career

• Established and maintained operational standards for 12 locations.

● Modeled a solutions-based approach to overcoming challenges

● Conducted regular inspections of properties and grounds, noting deficiencies in performance levels, and physical appearance of property

● Reviewed and evaluated all aspects of the property's operations and makes recommendations to the Community Manager for changes, as needed

● Tax Credit/HUD/Project Based Section 8 properties/programs/ REAC/MOR

Inspections/ USR

• Established and maintained operational standards for 5 locations.

• Supervised various locations, enforcing high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.