Deandrea Brooks
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Medical industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
14
14
years of professional experience
Work History
Member Services Specialist
Everrise
09.2023 - Current
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
- Served as the primary point of contact for members seeking information about benefits
- Educated customers about billing, payment processing, and support policies and procedures.
- Met customer call guidelines for service levels, and handle time, and productivity.
Claims Customer Service Representative
Health Care Support Staffing/SGS Consulting
04.2018 - 09.2023
- Processes outbound requests for itemized bills to facilities
- verified HIPAA compliance.itemized bill requests, updated information with the most important information so that the requests can be completed in a timely and accurate fashion
- verified HIPAA compliance.
- Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
- Reduced claim processing time by effectively collaborating with team members and external vendors.
Non-Commissioned Officer Level II
United Protective Services/ Best Crowd Management
Houston, TX
09.2022 - Current
- Securing the premises and personnel by Patrolling party, monitoring surveillance equipment, and access points
- Investigates security breaches, incidents and other alarming behavior
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences and surveillance activities.
Customer Service Representative II/ Team Lead
Acclara Solutions
09.2014 - 11.2017
- Review and interpret patient statements
- Identify contractual and administrative adjustments, outbound dialing on self-pay accounts
- Knowledgeable of EOB's, CPT, ICD-9 codes, HCFA's, UBO4's authorizations and referrals
- Assisted new hires with client specific training, "nesting" and monitored quality and production goals.
Medical Assistant/ Phlebotomist
North Shepherd Health and Wellness Clinic
09.2009 - 08.2014
- Responsible for EKG monitoring, urinalysis, injections, vital signs, rooming patients, as well as daily front desk operations and daily administrative paperwork, plus a variety of various clinical and administrative duties as
Education
Diploma -
Union High School
05.2005
Skills
Customer Service
Medical Office/ Front desk
Patient Care
Call Center/ Remote Work
Insurance Verification
Medical Records
Medical terminology
Medical Billing/Coding
Epic/ EMR/ CRM systems
Hippa Trained
ICD-9/ICD-10 CPT
Non-Commission Officer II
Timeline
Member Services Specialist
Everrise
09.2023 - Current
Non-Commissioned Officer Level II
United Protective Services/ Best Crowd Management
09.2022 - Current
Claims Customer Service Representative
Health Care Support Staffing/SGS Consulting
04.2018 - 09.2023
Customer Service Representative II/ Team Lead
Acclara Solutions
09.2014 - 11.2017
Medical Assistant/ Phlebotomist
North Shepherd Health and Wellness Clinic
09.2009 - 08.2014
Diploma -
Union High School
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