DeAndrea Brown
Spring,TX
Summary
Dynamic professional with a proven track record in and outside of the Hospital System, excelling in patient care and document management. Recognized for enhancing team productivity through effective coaching and communication. Adept at quality assurance and fostering collaborative environments, ensuring compliance and satisfaction in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Lead Transfer Coordinator
Memorial Hermann Hospital System
05.2020 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Documented vital information accurately and promptly, ensuring thorough records of each transfer for hospital review.
- Developed strong relationships with frequent patients, offering personalized support tailored to their specific needs.
- Ensured timely transports by efficiently coordinating with hospital staff and maintaining clear communication.
- Demonstrated adaptability by effectively managing diverse patient populations, including those with mobility limitations, cognitive impairments, or other unique care requirements.
- Enhanced patient care by responding promptly to inquiries and addressing concerns professionally.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Customer Service Lead
Cigna Health Springs - Contractor
03.2019 - 05.2020
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Promoted a culture of continuous learning within the team by sharing resources on industry updates and best practices.
Human Resources Assistant
Alight Human Resource Solutions
08.2017 - 03.2020
- Managed high-pressure situations with calm professionalism, ensuring positive outcomes for customers and the business.
- Enhanced employee satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong system knowledge to provide informed answers based on individual customer needs.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
Memory Care Specialist
Atria Senior Living
02.2015 - 03.2019
- Conducted ongoing assessments of residents'' cognitive abilities, adjusting care plans as necessary for optimal outcomes.
- Organized social events and therapeutic group activities to encourage engagement, socialization, and mental stimulation among residents.
- Ensured compliance with all state regulations pertaining to memory care facilities by conducting regular audits and maintaining accurate records.
- Supported residents during difficult moments related to dementia and alzheimer's symptoms, providing reassurance and understanding in order to maintain emotional wellbeing.
Education
Associate of Applied Science - Medical Assistant
Florida Career College
Houston, TX04-2020
High School Diploma -
Westfield High School
Houston, TX06-2009
Skills
- Quality assurance
- Coaching and mentoring
- Staff motivation
- Document management
- Customer service focus
- Information tracking
- Training delivery
- Staff management
- Patient care
- Organizational skills
- HIPAA compliance
Timeline
Lead Transfer Coordinator
Memorial Hermann Hospital System
05.2020 - Current
Customer Service Lead
Cigna Health Springs - Contractor
03.2019 - 05.2020
Human Resources Assistant
Alight Human Resource Solutions
08.2017 - 03.2020
Memory Care Specialist
Atria Senior Living
02.2015 - 03.2019
Associate of Applied Science - Medical Assistant
Florida Career College
High School Diploma -
Westfield High School
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