Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DEANDREA CASTRO

Kansas City,MO

Summary

Dynamic professional with a proven track record in animal care and customer service, notably at Wayside Waifs. Excelled in pet exercising and maintaining clean work areas, alongside demonstrating exceptional problem-solving and communication skills. Achieved significant improvements in team performance and customer satisfaction, leveraging a blend of hard and soft skills to exceed employer expectations.

Overview

8
8
years of professional experience

Work History

Canine Care Technician

Wayside Waifs
Grandview, MO
10.2023 - 12.2024
  • Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
  • Provided daily care for a variety of canines, including feeding, grooming and exercising.
  • Worked with trainers to develop individualized behavior modification plans for problem dogs.
  • Monitored canines for signs of illness or injury, and reported any changes to supervisor immediately.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Organized playgroups according to size, age and temperament of the animals involved.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Kennel Manager

Kansas City Veterinary Care
7240 Wornall Rd KCMO, 64114
07.2019 - 09.2023
  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Cared for animals for up to Number nights during owner absences.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Call Center Representative

US 800 Services
Raytown, MO
06.2017 - 09.2017
  • Collected deposits or payments and arranged for billing.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Consulted with customers to resolve service and billing issues.

Customer Service Associate

Walgreens
10.2016 - 01.2017
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Provided an elevated customer experience to generate a loyal clientèle
  • Routinely answered customer questions regarding merchandise and pricing
  • Asked open-ended questions to assess customer needs
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Education

High School Diploma -

Southeast High School - 3500 E. Meyer Blvd
Kansas City, Missouri

Skills

  • Pet Exercising
  • Animal Maintenance
  • Maintaining Clean Work Areas
  • Health and Wellbeing
  • Staff Scheduling
  • Care Management
  • Cleaning Coordination
  • Train Crew Members
  • Animal Monitoring
  • Problem-solving capacity
  • Teamwork aptitude
  • Patience and empathy
  • Communication
  • Active listening
  • Customer service

Languages

English
Native/ Bilingual

Timeline

Canine Care Technician

Wayside Waifs
10.2023 - 12.2024

Kennel Manager

Kansas City Veterinary Care
07.2019 - 09.2023

Call Center Representative

US 800 Services
06.2017 - 09.2017

Customer Service Associate

Walgreens
10.2016 - 01.2017

High School Diploma -

Southeast High School - 3500 E. Meyer Blvd

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DEANDREA CASTRO