DEANDREA CASTRO
Kansas City,MO
Summary
Professional pet care expert with background in providing high-quality care and attention to animals. Known for reliability and ability to adapt to changing needs, ensuring each pet receives personalized care. Exceptional skills in communication, teamwork, and maintaining clean and safe environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Pet Care Provider
Fetch! Pet Care
03.2025 - Current
- Delivered exceptional pet care services, ensuring safety and well-being of animals in diverse environments.
- Administered medications and treatments as directed by clients, maintaining detailed health records for each pet.
- Reduced instances of separation anxiety by offering compassionate companionship during owner absences.
- Enhanced pet well-being by providing personalized and attentive care to diverse breeds and species.
- Improved client convenience through flexible scheduling options that accommodated varying work hours or travel plans.
- Developed trusting relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional pet care during overnight stays, reducing stress levels for both clients and pets.
Animal Attendant
Dog Pawz
04.2025 - 09.2025
- Monitored playgroups among diverse dog breeds ensuring positive interactions leading to well-socialized animals.
- Reduced stress levels in shelter animals through implementing environmental enrichment activities and socialization programs.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
Canine Care Technician
Wayside Waifs
10.2023 - 12.2024
- Maintained open communication lines with management regarding operational improvements that led to better efficiency within the facility.
- Implemented enrichment activities designed to mentally stimulate canines while promoting physical fitness during their stay at the facility.
- Contributed to a positive environment for the dogs by engaging in regular socialization and play activities.
- Reduced stress levels among shelter dogs by incorporating calming methods like aromatherapy or soothing music into the daily routine.
- Collaborated with team members to ensure efficient daily operations, resulting in optimal care for all animals at the facility.
- Promoted canine safety by adhering to strict handling procedures, reducing incidents of bites or injuries.
- Improved facility cleanliness through diligent maintenance of dog living areas, feeding stations, and play spaces.
Kennel Manager
Kansas City Veterinary Care
07.2019 - 09.2023
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Cared for animals for up to Number nights during owner absences.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Call Center Representative
USA800
06.2017 - 09.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Associate
Walgreens
11.2016 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
High School Diploma -
Southeast High School - 3500 E. Meyer Blvd
Kansas City, MissouriSkills
- Hardworking
- Friendly, positive attitude
- Animal Monitoring
- Dependable and responsible
- Animal Care
- Maintaining Clean Work Areas
- Staff Scheduling
- Train Crew Members
- Organization and time management
Languages
English
Native or Bilingual
Timeline
Animal Attendant
Dog Pawz
04.2025 - 09.2025
Pet Care Provider
Fetch! Pet Care
03.2025 - Current
Canine Care Technician
Wayside Waifs
10.2023 - 12.2024
Kennel Manager
Kansas City Veterinary Care
07.2019 - 09.2023
Call Center Representative
USA800
06.2017 - 09.2017
Customer Service Associate
Walgreens
11.2016 - 01.2017
High School Diploma -
Southeast High School - 3500 E. Meyer Blvd