DeAndrea Cooper
Cody Realestate Investor
Philadelphia,PA
11
years of professional experience
Customer service manager with 7+ years of experience resolving escalations, coaching teams, and improving support workflows. Known for leadership, communication, and process improvement that strengthen service standards and customer satisfaction.
Work History
Realestate
3 Years 8 Months- Demonstrated self-motivation by consistently meeting deadlines and taking initiative in projects.
- Adapted quickly to fast-paced environments by prioritizing tasks and maintaining focus.
- Collaborated effectively in team settings while also excelling in independent tasks.
- Demonstrated quick learning ability by mastering new skills in various roles.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Customer Service Manager
3 Years 2 Months- Led customer service team, resolving escalations and maintaining service standards.
- Monitored support queues to prioritize urgent cases and balance team workloads.
- Implemented process improvements to reduce repeat inquiries and streamline resolution steps.
- Developed training materials to improve staff response consistency and issue handling.
- Implemented process improvements that strengthened response times and customer satisfaction.
Customer Service Representative
3 Years 11 Months- Resolved customer inquiries through inbound calls, delivering accurate information and courteous service.
- Navigated call scripts and knowledge bases to answer product and service questions efficiently.
- Processed orders, updates, and account changes while maintaining data accuracy.
- Documented account details and interaction notes in CRM systems for consistent follow-up.
- Coordinated with supervisors and support teams to resolve complex account issues.
Education
Bachelor of Science
Bachelor of Arts - Accounting And Finance
- Honor Role-2011
- Relevant Coursework Business & Accounting
Skills
Positive attitude
Problem-solving
Customer service
Time management
Attention to detail
Real estate knowledge
Team collaboration
Optimistic demeanor
Timeline
Realestate
Cody Realestate Investor
02.2023 - CurrentRead More
Customer Service Manager
Bright Start Services
01.2020 - 03.2023Read More
Customer Service Representative
Dial America
02.2016 - 01.2020Read More
Bachelor of Science
Read More
Bryant & Stratton College
Bachelor of Arts from Accounting And Finance
Read More