Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Deandrea D Hocker

Augusta

Summary

Dynamic Assistant Manager with expertise in team collaboration and operational efficiency. Proven ability to enhance team performance and manage daily operations, ensuring high-quality customer service and employee development.

Overview

24
24
years of professional experience

Work History

Assistant Manager

Hamrick's Department Stores
North Augusta
09.2023 - Current
  • Assisted in managing daily store operations and maintaining inventory levels.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided administrative support by processing transactions and handling returns efficiently.
  • Conducted regular inspections of sales floor for cleanliness and organization.
  • Helped create visually appealing merchandise displays to enhance shopping experience.

Assistant Manager

Bed Bath & Beyond
Augusta
03.2021 - 08.2023
  • Assisted in managing daily store operations and maintaining inventory levels.
  • Supported team members with customer service inquiries and product knowledge training.
  • Helped create visually appealing merchandise displays to enhance shopping experience.
  • Conducted regular inspections of sales floor for cleanliness and organization.
  • Participated in team meetings to discuss sales goals and customer feedback.
  • Provided administrative support by processing transactions and handling returns efficiently.
  • Engaged with customers to gather feedback and improve service quality efforts.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated work to staff, setting priorities and goals.

Operations Manager

Christmas Tree Shops
Augusta
01.2014 - 01.2020
  • Lead a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (for example, restocking, organization and display, price changes)
  • Promptly and politely responds to customer inquiries and requests for support
  • Provide advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers
  • Provide coaching and training to associates on team and throughout the store as needed
  • Execute activities related to store initiatives to offer customers additional products and services related to merchandise category (e.g., special sale items, credit card applications)
  • Interview all prospective candidates and trains and develops the associates within their department
  • Manage associate’s performance, annual review and progression within job catalog
  • Assigns tasks and monitor schedule/breaks for the associates within their department
  • Assists associate to provide increased service to customers in response to specific needs and requests
  • Assured vendor receipts were paid on a timely manner
  • Over the HR dept. made sure employees timecard are correct, keyed vacations, sick time, bereavement …
  • Coordinated the safety team.

Sales & Service Manager

Staples
Augusta
01.2002 - 01.2014
  • Communicates effectively with store managers and shift supervisors regarding business opportunity and key customer client opportunity.
  • Coaches and motivates selling specialists to strive to excel and stretch their capabilities.
  • Has shared responsibility for MOD and total store operations.
  • Directly responsible to recruit train, coach and performance manage the copy & print, Easy Tech, mobile selling specialists.
  • Is responsible to ensure that the store culture embodies Staples values and is commitment to the community.
  • Creates a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers through effective use of our CRM tool.
  • Primary accountability to results within the services business (Easy Tech, Copy & Print and Mobile).
  • Acts as a role model to the entire store through coaching to lead generations and consultative selling skills.
  • Champions a consultative and customer centric environment.
  • Coaches every lead and sales specialist to create a culture of consultative selling and total solutions while focused on the customer's needs.

Education

H.S. Diploma -

Academy of Richmond County
Augusta, GA

Skills

  • Inventory management
  • Visual merchandising
  • Customer service
  • Performance evaluation
  • Employee training
  • Team leadership

Accomplishments

  • Sales & Service Manager, maintained the lowest turnover in employment amongst my employees.
  • Sales & Service Manager, increased sales volume with highest sales at 2.77% or more annually.
  • Sales & Service Manager, increased our online customer channel 20% or more annually.
  • Sales & Service Manager, shrink variance improved year after year. Decreased shrink last year at .580% vs. .067%, helped save over $18,000 in controllable expenses.

References

References available upon request.

Timeline

Assistant Manager

Hamrick's Department Stores
09.2023 - Current

Assistant Manager

Bed Bath & Beyond
03.2021 - 08.2023

Operations Manager

Christmas Tree Shops
01.2014 - 01.2020

Sales & Service Manager

Staples
01.2002 - 01.2014

H.S. Diploma -

Academy of Richmond County

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