Deandrea Foster
Montgomery,OH
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
MONA Dermatology
Cincinnati, OH
11.2022 - Current
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
Medical Receptionist
Montgomery Vision Care
Montgomery, OH
06.2021 - 11.2021
- Verified costs for different procedures based on insurance allowable amounts, coinsurance, and copays
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Collected payments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Called patients to confirm scheduled appointments and obtain additional details.
Life Coach
St. Joseph Orphanage
03.2020 - 04.2021
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Wrote individualized treatment plans and clinical progress notes for all client contacts.
- Coordinated with multidisciplinary teams to support clients and help them achieve their goals.
- Referred individuals to outside resources and services for additional support.
- Assisted clients with developing relevant skills to improve functionality in social, educational, and vocational situations.
Caregiver
Home Instead Senior Care
08.2019 - 03.2020
- Performed a wide range of tasks for patients who had Alzheimers/Dementia.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Education
Bachelor of Arts - Integrative Studies, Criminal Justice and Psychology, Social Work
Northern Kentucky University
12.2019
Skills
- Patient Care Coordination
- Filing and Recordkeeping
- Database coordination
- Interdepartmental Collaboration
- Organizational standards
- Patient Relations
- HIPAA Compliance
- Insurance Verification
- Proficient in technology
- Scheduling
- Critical Thinking Skills
Timeline
Patient Care Coordinator
MONA Dermatology
11.2022 - Current
Medical Receptionist
Montgomery Vision Care
06.2021 - 11.2021
Life Coach
St. Joseph Orphanage
03.2020 - 04.2021
Caregiver
Home Instead Senior Care
08.2019 - 03.2020
Bachelor of Arts - Integrative Studies, Criminal Justice and Psychology, Social Work
Northern Kentucky University
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