DeAndrea Howard

• Answer inbound calls and process/dispatch requests accordingly (e.g., Maintenance, Front Desk, Housekeeping, Bell Desk, Valet calls from guests and/or employees).
• Respond to guest and/or employee requests received in digital forms such as emails, text message portals, and instant messages.
• Conduct outbound calls to ensure guest satisfaction for Front Desk, Housekeeping, Bell Desk, Valet guest request calls, etc.
• Monitor all dispatch systems to ensure any pending requests are dispatched to an active/on-duty responder.
• Resolve guest complaints to the best of their ability.
• Assist with Room Reservations functions as needed, including handling guest call volumes, entering third-party reservations, making reservation modifications, creating guest key packets, and processing reservations reports.
• Understand and convey property information to assist guests over the phone, providing thorough descriptions of goods and services, locations, and hours.
• Perform other duties and responsibilities as requested.

Welcomed customers and provided knowledgeable assistance on beauty and skin products.

• Recommended products to enhance customer experience.
• Explained product benefits, usage, and preparation methods.
• Processed orders, operated the register, and resolved returns issues.
• Promoted special sales and loyalty programs.
• Performed cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
• Explained to customers the best products for their needs.
• Recommended related products to increase customers’ options and enrich the shopping experience.
• Promoted special sales, offers and awareness of store loyalty program.

• Worked as an intern to help regulate the younger children & help around the center.
• Also teach the children the basics of discipline & listening.