De Andrea Marshall
East Orange,NJ
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Unit Representative
Cooperman Barnabas Medical Center
08.2023 - Current
- Assisted in maintaining accurate electronic patient records, ensuring timely access to critical medical information.
- Streamlined communication between patients, nurses, and physicians, resulting in improved patient care and satisfaction.
- Trained new Unit Representatives in proper procedures, protocols, and best practices to facilitate smooth onboarding processes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Receptionist
Cooperman Barnabas Medical Center
02.2023 - 08.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Answered customer telephone calls promptly and appropriately handled needs.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Front Desk Receptionist
StretchLab
08.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions about company location and hours of operation
- Assisted with completion of forms or sign-in procedures
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Assistant Manager
Ashley Stewart
01.2021 - 12.2022
- Assisted with new employee training and conducted performance reviews to track overall progress
- Tracked store inventories and replenished products according to demand
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Interviewed potential job candidates and made hiring recommendations to general manager
- Led and directed team members on effective methods, operations and procedures
- Greeted store associates with friendly smile and helped them with any questions
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor of Applied Arts - Human Resource Management
Bloomfield College
Bloomfield, New Jersey12.2023
High School Diploma -
East Orange Stem Academy
East Orange, New Jersey06.2019
Skills
- Customer service
- Time management
- Communication skills
- Attention to Detail
- Problem-Solving
- HIPAA Compliance
- Meeting facilitation
- Payment collection and processing
- Telephone Skills
- Customer Assistance
- Data Entry Software
Timeline
Unit Representative
Cooperman Barnabas Medical Center
08.2023 - Current
Receptionist
Cooperman Barnabas Medical Center
02.2023 - 08.2023
Front Desk Receptionist
StretchLab
08.2022 - 02.2023
Assistant Manager
Ashley Stewart
01.2021 - 12.2022
Bachelor of Applied Arts - Human Resource Management
Bloomfield College
High School Diploma -
East Orange Stem Academy
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