Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
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Deandrea Mitchell

Richton Park,IL

Summary

Dynamic and results-oriented professional with a proven track record at US Bank, enhancing client portfolios by 10% through personalized financial services. Excelled in managing high-stress situations, achieving a 100% customer satisfaction rating. Skilled in problem-solving and proficient with remote customer service platforms, demonstrating exceptional attention to detail and strong self-motivation. Adept at using digital tools and maintaining high productivity in a home office environment.

Overview

11
11
years of professional experience

Work History

Client Relationship Consultant

US Bank
12.2022 - Current
  • Managed a portfolio of client accounts, ensuring 100% customer satisfaction over 12 months.
  • Achieved 100% digital engagement with clients, streamlining banking services through digital platforms.
  • Provided personalized financial services, including loans and credit cards, to meet clients' needs.
  • Advised clients on investment opportunities, contributing to a 10% increase in client portfolios.

Manager

Menards
03.2015 - 05.2022
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Led a team of 15 employees, reducing staff turnover by 15% through enhanced engagement strategies.
  • Increased team productivity by 20% by implementing new time management and workflow processes.
  • Awarded for time efficiency due to successful reduction of project completion times by 10%.
  • Effectively delegated tasks, ensuring on-time and on-budget completion of all major projects.

Customer Service Consultant

Sweet Sensations
06.2013 - 03.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • - Resolved over 150 customer inquiries per week, consistently achieving a 95% customer satisfaction rating.
    - Logged and processed customer requests in a timely manner, reducing inquiry resolution times by 20%.
    - Identified customer needs and provided tailored solutions, increasing repeat business by 10%.

Education

Associate of Applied Science - Criminal Justice

Olive Harvey College
Chicago, IL

Skills

  • Problem-Solving
  • Attention to Detail
  • Client Relationships
  • Proficient in managing tasks and communication tools (eg, Zoom, Microsoft Teams, Slack)
  • Strong self-motivation and ability to work independently
  • Time management and task prioritization
  • Experience with remote customer service platforms and CRM systems
  • Ability to troubleshoot technical issues remotely

Key Qualifications

- Proven experience in operational management and client relations  
- Strong verbal and written communication skills  
- Ability to lead teams and work collaboratively across departments  
- Meticulous attention to detail, ensuring quality control in all tasks  
- Exceptional problem-solving and conflict resolution capabilities  
- Skilled in time management and meeting deadlines  
- Experienced in data analysis for decision-making and improving processes

Timeline

Client Relationship Consultant

US Bank
12.2022 - Current

Manager

Menards
03.2015 - 05.2022

Customer Service Consultant

Sweet Sensations
06.2013 - 03.2015

Associate of Applied Science - Criminal Justice

Olive Harvey College

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Deandrea Mitchell