Conducted psychotherapy sessions via in-person and telehealth, maintaining secure and effective remote services for clients
Documented client interactions and treatment plans confidentially, ensuring compliance with legal and ethical standards
Managed client records and scheduled sessions.
Participated in weekly supervision sessions to discuss client load, receive feedback, and refine therapeutic approaches
Provided therapy individuals and couples, addressing a range of mental health concerns
Account Coordinator/Copywriter
Brad Cecil and Associates
01.2021 - 01.2023
Collaborated with creative marketing departments to brainstorm and develop various marketing materials, resulting in a 20% increase in campaign engagement
Coordinated the development of 15+ project proposals, timelines, budgets, and reports, ensuring timely delivery and adherence to project goals
Acted as a liaison to clients for all project needs, ensuring clear communication and satisfaction throughout project lifecycles for non-profit organizations
Strengthened client relationships through training, mentoring, and coaching, leading to a 25% improvement in client retention rates
Supported internal/external inquiries and requests, improving response time and enhancing overall service efficiency by 15%
Assisted in HR tasks such as revisions in policy, employee relations and training and development
Patient Care Coordinator
Fort Worth ENT
01.2020 - 01.2021
Analyzed fiscal year activity, identifying cost reduction opportunities that saved 10% on services
Assisted in preparing over 50 detailed reports and presentations for office meetings, contributing to informed decision-making
Communicated pertinent information to employees, ensuring adherence to policies and procedures and enhancing compliance by 20%
Facilitated communication between companies and patients, improving satisfaction and streamlining service delivery
Administrative Assistant & HR Assistant
University of Houston Speech & Hearing Clinic
01.2016 - 01.2018
Conducted interviews and trained new employees
Implemented self-assessment tools for employee reviews, enhancing goal setting accuracy and achievement recognition by 30%
Oversaw strategic HR operations for a company of 60 employees, improving overall HR efficiency by 15%
Played a pivotal role in the training and development of new team members, resulting in a successful integration into the team, measured through performance evaluations and feedback
Education
M.S - Marriage & Family Therapy
Texas Wesleyan University
Fort Worth, TX
01.2024
B.S - Human Development & Family Studies, Minor Human Resources
University of Houston
Houston, TX
01.2018
Skills
Performance Management
Training & Development
Project Management
Strategy Implementation
Recruiting
Customer Service
HR Policy Development
Onboarding
PeopleSoft
Microsoft Office Suite
Onbase
Adobe
Professional Highlights
Bachelors of Science in Human Development & Family Studies with a minor in Human Resources
2+ years of experience in an HR role, focusing on organizational development and Talent Acquisition
Completed Course Careers training in Human Resources 2024
Managed internal employee retention projects, leveraging leadership opportunities and development plans, leading to employee retention increase of 24%
Completed advanced training in therapy modalities in London to deepen expertise and enhance professional skill set
Certification
License number - 205988
Prepare/Enrich Certified Facilitator Training
Timeline
Graduate Therapist
Relationship Matters Therapy
01.2023 - 01.2024
Account Coordinator/Copywriter
Brad Cecil and Associates
01.2021 - 01.2023
Patient Care Coordinator
Fort Worth ENT
01.2020 - 01.2021
Administrative Assistant & HR Assistant
University of Houston Speech & Hearing Clinic
01.2016 - 01.2018
M.S - Marriage & Family Therapy
Texas Wesleyan University
B.S - Human Development & Family Studies, Minor Human Resources