DeAndrea Sanderfer
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Airport Security Officer
Allied Universal Security Services
Houston, TX
12.2023 - Current
- Maintained detailed logs of all activities conducted throughout shift.
- Provided customer service support by answering questions from travelers regarding flight times and directions.
- Inspected baggage carts and wheelchairs prior to entering the secure area of the airport.
- Patrolled terminal buildings and other areas to ensure the safety of travelers and staff.
- Performed random searches of vehicles entering the secure area of the airport grounds.
- Assessed potential risks posed by individuals attempting entry into secured areas without proper authorization.
Delivery Driver
PepsiCo
Houston , TX
11.2019 - 02.2023
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Intake Representative
The People Concern
Los Angeles, CA
02.2018 - 01.2022
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Documented risk to each client and context of concerns.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Retail Sales Associate
The Love Store
Las Vegas, NV
03.2018 - 10.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Agent
Resort World Inc.
Las Vegas, NV
06.2016 - 02.2018
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Cashier
Walmart
Las Vegas, NV
06.2014 - 11.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Skyline High School
Oakland, CA06.2013
Skills
- Order Picking and Processing
- Inbound and Outbound Calling
- Sales expertise
- Product and Service Sales
- Point of Sale Knowledge
- Accurate Money Handling
- Conflict Resolution
- Microsoft Office Suite proficiency
- Outstanding communication skills
- Guest Services
- Organization
- Crisis handling
- Hotline management
- Incident Reporting
- Team Development
- Customer relations skills
- Behavioral analysis
- CPR Certified
- Vehicle Inspection
- Effective Communication
Certification
- CPR Certified
- Level 2 Security Licenses
- First Ad Certified
- Twic card
Timeline
Airport Security Officer
Allied Universal Security Services
12.2023 - Current
Delivery Driver
PepsiCo
11.2019 - 02.2023
Retail Sales Associate
The Love Store
03.2018 - 10.2019
Intake Representative
The People Concern
02.2018 - 01.2022
Customer Service Agent
Resort World Inc.
06.2016 - 02.2018
Cashier
Walmart
06.2014 - 11.2015
High School Diploma -
Skyline High School