DeAndreia Allen
Columbus,GA
Summary
Diligent Customer Service Specialist with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Incomm Payments
07.2023 - Current
- Answer inbound customer service phone inquiries related to InComm financial service cards (VISA, MasterCard and others)
- Addresses customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handle all phone inquiries related to Fast card PIN’s, Carrier PIN’s, Bellsouth and other related long distance cards powered by Fastcard or the parent company
- Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Customer Service/Claims Specialist I
AFLAC
05.2019 - 06.2023
- Delivered efficient customer service, addressing inquiries from policyholders and healthcare providers, and executed timely follow-ups on outstanding claims issues
- Uphold strict adherence to HIPAA guidelines, ensuring the confidentiality and security of personal identifiable information during data entry processes
- Accurately entered and processed claims data, interpreting medical terminology, coding, and leveraging various administrative databases to facilitate payment or further examination of claims
- Analyzed medical documentation, bills, and records to assess the legitimacy of accident claims, and managed the setup and maintenance of electronic funds transfers, ensuring precise record-keeping
Customer Service Representative
Total Systems
11.2015 - 05.2019
- Addressed and resolved customer inquiries through multiple channels including telephone, email, SMS, and chat, ensuring adherence to the organization's service standards
- Analyzed and communicated customer service requirements to technical departments for issue resolution
- Managed and de-escalated customer concerns with patience, utilizing a computerized data entry system and relevant applications to document and track interactions
Education
High School Diploma -
Shaw High School
Columbus, GASkills
- Customer Relations
- Problem Resolution
- Customer Retention
- Good communication skills
- Data Entry
- Problem-solving abilities
Timeline
Customer Service Specialist
Incomm Payments
07.2023 - Current
Customer Service/Claims Specialist I
AFLAC
05.2019 - 06.2023
Customer Service Representative
Total Systems
11.2015 - 05.2019
High School Diploma -
Shaw High School
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