DeAndria Frazier
Winston-Salem,NC
Summary
Professional with extensive experience in administrative support across educational, non-profit, and corporate sectors. Skilled in operational efficiency, multitasking with ease, and fostering effective communication as a collaborative team player. Proven track record of streamlining processes and managing diverse responsibilities. Seeking to leverage my skills and background for a position as an Associate Executive Specialist for Wells Fargo in Charlotte, NC.
Overview
8
8
years of professional experience
Work History
Human Resources Administrative Associate
JCB North America
Pooler, GA , United States
08.2023 - 07.2024
- Supported employee population by aiding in engagement events, employee relation matters, onboarding, and training.
- Handled all domestic and international travel coordination for candidates, executive-level guests and new hires joining the JCB company as well as conducted presentations on company’s travel and expense policy.
- Manage JCB’s fleet vehicle program for over 180+ employees by assisting with vehicle factory orders, assigning fleet vehicles, insurance cards distribution, claims processing, and overseeing all fleet operations.
- Process, track, and manage vendor invoicing for Human Resources department.
- Manage company’s uniform program for all JCB staff employees by updating the e-store, completing orders, sending shirt order requests for new hires, and completing exchanges.
Hospital Administrative Intern
St. Joseph/Candler Hospital
Pooler, GA, United States
01.2023 - 05.2023
- Reported directly to the Hospital Administrator, Pooler Campus (micro-level hospital)
- Analyzed $22 million in total supply purchases across multiple St. Joseph/Candler (SJC) practices using financial data from the 2023 fiscal year to pinpoint departments with high supply cost.
- Highlighted $2.6 million in clinical variation cost while segmenting to low, mid, & high targets in reducing surgical expenses among providers.
- Analyzed cost accounting reports and provided recommendations on smoothing cost across multiple procedures/service lines to accurately calculate contribution margin.
- Categorized patient throughput data in SJC’s imaging department to highlight time dilemmas in post-op/pre-op rooms.
Administrative Assistant
Georgia Southern University
Savannah, Georgia, United States
09.2021 - 01.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry of student information.
- Aided in creation and time coordination for graduate-level courses in each academic term.
- Processed invoices, & payments related to events and other procedural activities.
- Managed and monitored multiple budgets for the Masters of Business Administration (MBA) program and Parker Graduate Programs Office.
- Key contributor in scheduling and planning professional enrichment events, convocations, networking events, and orientations for the Parker College of Business students & faculty.
- Ensured 100% productivity in all Parker College of Business departments by hiring and assigning graduate assistants for each academic term.
- Completed course registration for nearly 300 graduate-level students attending Parker College of Business for each academic term.
Customer Service Representative
Krogers Grocery Store
Richmond Hill, Georgia , United States
06.2016 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recognized as the Subject Matter Expert (SME) on cross functional training and team development, resulting in increased in productivity among customer service representatives.
- Skilled in effective communication techniques, and forward-thinking strategies, maintaining customer satisfaction above 95%.
- Ensured accurate transactions by balancing cash registers at the beginning and end of shift.
- Supervised and trained associates, cashiers, greeters on POS (point-of-sale) system operations and store policies and procedures.
- Handled money transfers, refunds, customer service conflicts, and bill payment at service desk while ensuring smooth operations in the front-end department.
Education
Master of Science - Health Administration
Georgia Southern University
Statesboro, GA05.2023
Bachelor of Science - Public Health
Georgia Southern University
Statesboro, GA12.2020
Skills
- Relationship Building
- Customer Service
- File Organization
- Travel Arrangements (Concur)
- Clerical Support
- Expense Reporting
- Organizational Skills
- Attention to Detail
Timeline
Human Resources Administrative Associate
JCB North America
08.2023 - 07.2024
Hospital Administrative Intern
St. Joseph/Candler Hospital
01.2023 - 05.2023
Administrative Assistant
Georgia Southern University
09.2021 - 01.2023
Customer Service Representative
Krogers Grocery Store
06.2016 - 09.2023
Master of Science - Health Administration
Georgia Southern University
Bachelor of Science - Public Health
Georgia Southern University