Summary
Overview
Work History
Education
Skills
Timeline
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DeAndria Frazier

Winston-Salem,NC

Summary

Professional with extensive experience in administrative support across educational, non-profit, and corporate sectors. Skilled in operational efficiency, multitasking with ease, and fostering effective communication as a collaborative team player. Proven track record of streamlining processes and managing diverse responsibilities. Seeking to leverage my skills and background for a position as an Associate Executive Specialist for Wells Fargo in Charlotte, NC.

Overview

8
8
years of professional experience

Work History

Human Resources Administrative Associate

JCB North America
08.2023 - 07.2024
  • Supported employee population by aiding in engagement events, employee relation matters, onboarding, and training.
  • Handled all domestic and international travel coordination for candidates, executive-level guests and new hires joining the JCB company as well as conducted presentations on company’s travel and expense policy.
  • Manage JCB’s fleet vehicle program for over 180+ employees by assisting with vehicle factory orders, assigning fleet vehicles, insurance cards distribution, claims processing, and overseeing all fleet operations.
  • Process, track, and manage vendor invoicing for Human Resources department.
  • Manage company’s uniform program for all JCB staff employees by updating the e-store, completing orders, sending shirt order requests for new hires, and completing exchanges.

Hospital Administrative Intern

St. Joseph/Candler Hospital
01.2023 - 05.2023
  • Reported directly to the Hospital Administrator, Pooler Campus (micro-level hospital)
  • Analyzed $22 million in total supply purchases across multiple St. Joseph/Candler (SJC) practices using financial data from the 2023 fiscal year to pinpoint departments with high supply cost.
  • Highlighted $2.6 million in clinical variation cost while segmenting to low, mid, & high targets in reducing surgical expenses among providers.
  • Analyzed cost accounting reports and provided recommendations on smoothing cost across multiple procedures/service lines to accurately calculate contribution margin.
  • Categorized patient throughput data in SJC’s imaging department to highlight time dilemmas in post-op/pre-op rooms.

Administrative Assistant

Georgia Southern University
09.2021 - 01.2023
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry of student information.
  • Aided in creation and time coordination for graduate-level courses in each academic term.
  • Processed invoices, & payments related to events and other procedural activities.
  • Managed and monitored multiple budgets for the Masters of Business Administration (MBA) program and Parker Graduate Programs Office.
  • Key contributor in scheduling and planning professional enrichment events, convocations, networking events, and orientations for the Parker College of Business students & faculty.
  • Ensured 100% productivity in all Parker College of Business departments by hiring and assigning graduate assistants for each academic term.
  • Completed course registration for nearly 300 graduate-level students attending Parker College of Business for each academic term.

Customer Service Representative

Krogers Grocery Store
06.2016 - 09.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recognized as the Subject Matter Expert (SME) on cross functional training and team development, resulting in increased in productivity among customer service representatives.
  • Skilled in effective communication techniques, and forward-thinking strategies, maintaining customer satisfaction above 95%.
  • Ensured accurate transactions by balancing cash registers at the beginning and end of shift.
  • Supervised and trained associates, cashiers, greeters on POS (point-of-sale) system operations and store policies and procedures.
  • Handled money transfers, refunds, customer service conflicts, and bill payment at service desk while ensuring smooth operations in the front-end department.

Education

Master of Science - Health Administration

Georgia Southern University
Statesboro, GA
05.2023

Bachelor of Science - Public Health

Georgia Southern University
Statesboro, GA
12.2020

Skills

  • Relationship Building
  • Customer Service
  • File Organization
  • Travel Arrangements (Concur)
  • Clerical Support
  • Expense Reporting
  • Organizational Skills
  • Attention to Detail

Timeline

Human Resources Administrative Associate

JCB North America
08.2023 - 07.2024

Hospital Administrative Intern

St. Joseph/Candler Hospital
01.2023 - 05.2023

Administrative Assistant

Georgia Southern University
09.2021 - 01.2023

Customer Service Representative

Krogers Grocery Store
06.2016 - 09.2023

Master of Science - Health Administration

Georgia Southern University

Bachelor of Science - Public Health

Georgia Southern University

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DeAndria Frazier