Deaneal Mcafoos
Washington,MO
Summary
Adept at landscape design and horticultural practices, I helped enhanced FCCC's grounds, leading to overall visitor satisfaction. At CWT, I excelled in high-stress situations, ensuring seamless travel for VIPs. My blend of meticulous attention to detail and robust teamwork skills has consistently driven project success and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Horticulturist
Franklin County Country Club
Washington, MO
02.2024 - Current
- Planted over 6,000 annuals and helped maintain 52 all season flower beds on FCCC Grounds
- Properly weed and pruned to maintain show quality landscaping.
- Assisted in design of the AAS Demonstration flower bed.
- Greenhouse, maintenance and seedling care knowledge.
- Inspected gardens to identify insect or disease problems and weed control needs.
- Trained employees in horticulture best practices, fostering a knowledgeable workforce committed to quality workmanship.
- Demonstrated continual positive effort to maintain working relationships with staff and management.
- Assisted members and public in selecting appropriate plants based on climate conditions, sun exposure, soil type, and desired aesthetic appeal at FCCC plant sale
- Retained knowledge of garden plants and understanding of cultural requirements to maximize growth and cultivation.
- Managed multiple landscaping projects simultaneously while adhering to strict deadlines and constraints.
- Liaised with manager to plan and coordinate projects or discuss garden concerns.
- Enhanced plant health by implementing proper pruning, watering, and fertilization techniques.
- Designed visually appealing landscapes for the public with in the FCCC grounds.
- Educated FCCC Members and public on sustainable gardening practices, promoting the benefits of organic methods and native plants.
- Led horticultural tours to assist with educational programming and special events.
- Established positive relationships with local nurseries and suppliers.
- Tagged and labeled plants in nursery to record planting location information.
- Mulching
Operational Security Support Manager
CWT
St Louis
03.2013 - 10.2023
- Globally monitored for potential harm, threats, or disasters that could impact Citibank business travelers while traveling.
- Used TravelTracker to locate Citibank employees while traveling for business when potential harm or danger could impact them.
- Notified Citibank employees along with Citi Banks security VIP team when travelers were located if confirmed to be in danger.
- Ran daily location, reports worldwide to monitor travelers during the Covid crisis and worked directly with the Citibanks Security VIP team to ensure safety of all travelers.
- Managed the scheduling for our entire team along with streamlining an international asset by adding agents from our manila office to assist in covering our 24/7 operation. Which was a cost saver and a stress reducer for US-based agents. Allowing everyone to work day hours instead of stress by working overnights.
- Extremely proficient and knowledgeable in Microsoft Outlook and Excel.
- Trained and expected high standards from new agents that were selected specifically for this desk.
- Weekend/Night Lead Agent and Citibanks direct contact for emergency reporting.
Mowing Crew Leader
Terschulse Lawn Service
Washington, MO
03.2017 - 11.2019
- Responsible for all mowing, trimming and beautification of residential and commercial accounts in Washington and surrounding area.
- Worked solo and with a partner, they were under my direct supervision when we worked together.
- Responsible for all mower, maintenance. Blade sharpening, oil changes, mower cleaning, etc.
- Roadway mowing safety knowledge
- Maintained great customer relationship, satisfaction, and respect
- Adaptable to all weather conditions
Parks and Recreation Worker
Godfrey Parks and Recreation
Godfrey, IL
05.2012 - 11.2016
- Assisted with the beautification of 10 parks in the village of Godfrey by mowing and maintaining grounds for Parks and Recreation along with street department and zoning.
- Responsible for driving city trucks and trailer to assigned mowing locations.
- Maintaining trails
- Mulching, pruning, and weeding flowerbeds for all parks and City Hall.
- Set up/breakdown of Godfrey Cornmaze
- Responsible for all mower, maintenance oil change, blade sharpening, tire repair
- Knowledgeable of safety requirements while mowing and working in a park environment
- responsible for holiday decorations, and lights throughout the parks.
- Maintained grass and lines of soccer and baseball fields to sport league standards.
- Assisted with tree trimming throughout the parks
- Morning Park responsibilities emptying trash cans, picking up trash, cleaning, bathrooms, for 10 separate parks in the village of Godfrey.
- Special Event Set up/breakdown
Corporate Travel Agent -24/7 Opperations
CWT
St Louis, MO
08.2009 - 03.2013
- Managed complex itineraries for 100s of high-profile accounts worldwide, ensuring seamless travel experience in a 24/7 environment.
- Managed high stress accounts like American Red Cross disaster, relief bookings. MayoClinic organ transplant bookings calmly ensuring all sensitive criteria met.
- Selected to handle all corporate VIP reservations that came into our 24/7 after hours.
- Created efficiency and cost savings within our 24/7 Desk by being instrumental in creation of our 24/7 exchange desk. Allowing all agents to send complicated exchanges to advanced trained agent for processing ticket exchanges to avoid error and debit memos from airlines.
- Accurate knowledge of up-to-date airlines and country requirements for travel.
- Exceptional coding knowledge between three booking systems, Saber, Worldspan and Apollo for travel reservations.
Corporate Travel Agent
CWT
St Louis, MO
08.2007 - 11.2009
- On-site travel agent at Anheuser Bush assisting employees with corporate complex international and domestic bookings. Following all corporate policies of their company and security guidelines for business travel.
- Worked on the VIP desk, assisting Anheuser Bush executives with very detailed booking with extensive and proactive travel monitoring.
- Assisted with all itinerary changes, ticket exchanges and refund requests.
- Processed multi international ticket exchanges with superior accuracy. Avoiding any debit memos from the airlines.
Travel Manager - Night Shift Supervisor
QRT
Washington, Mo
05.2003 - 08.2007
- Coordinated and Booked both international and domestic travel accommodations in Worldspan for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to complex international and domestic reservations.
- Helped customers with passport and visa applications.
- Trained new employees on booking/changing reservations along with following policies and procedures with using credit card reward points for bookings.
- Supervised a team of 10 at night. Monitoring call times and assisting agents with questions or customer complaints/issues.
- Responsible for company credit card expense reporting each month.
Education
Business Administration And Management
East Central College
Union, MO2004
Skills
- Plant identification
- Plant Selection
- Garden maintenance
- Pruning Techniques
- Landscape design
- Horticultural Research
- Greenhouse Operations
- Edible Landscaping
- Turf and weed management
- Seasonal Color Planning
- Propagation Methods
- Floral design
- Horticultural Therapy
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Accomplishments
I am the visionary behind Artsy Alley in Washington, Missouri. A year round drive-through art and garden experience.
Certification
Missouri Master Gardener
Affiliations
Washington Garden Club
Washington In Bloom
Timeline
Horticulturist
Franklin County Country Club
02.2024 - Current
Mowing Crew Leader
Terschulse Lawn Service
03.2017 - 11.2019
Operational Security Support Manager
CWT
03.2013 - 10.2023
Parks and Recreation Worker
Godfrey Parks and Recreation
05.2012 - 11.2016
Corporate Travel Agent -24/7 Opperations
CWT
08.2009 - 03.2013
Corporate Travel Agent
CWT
08.2007 - 11.2009
Travel Manager - Night Shift Supervisor
QRT
05.2003 - 08.2007
Business Administration And Management
East Central College