Deanesha Lawrence
Richmond,TX
Summary
Detail-oriented worker with knowledge of account management and collaborating with other departments. Talented at data entry and analysis with exceptional knowledge in Payroll and Quality Assurance.
Overview
16
16
years of professional experience
Work History
Image Review Clerk
TouchPoint Support Services
09.2022 - Current
- Reject unidentifiable license plates using the correct disposition reasons.
- Verify and and correct if needed a minimum of 900 images per hour.
- Monitor image quality and application performance for potential problems.
- Assist with identifying and entering license plates as needed.
Quality Assurance Specialist
TTEC
04.2020 - Current
- Complete 100% of target monthly quality reviews.
- Use quality monitoring system tools and scorecards to compile and monitor performance at an individual level.
- Audit customer survey data and bridge plans to increase customer experience.
- Attending team meetings to answer questions and present updated information and requirements.
- Attend client calibration meetings to ensure that production expectations are consistently being met.
- Reviewing evaluation rebuttals to ensure accurate scores were given from other Quality Assurance Specialist.
- Making recommendations for improvement using proactive solutions.
- Creating training materials and operating manuals to assist in improving processes and enhancing the delivery of services.
- Provide training and support to production team members that cover systems, policies, procedures, and core processes.
- Prepare reports and dashboards to communicate outcomes of quality assurance activities including the results of internal and external reviews, audits, and report findings.
- Attend meetings to summarize reports and data on a weekly basis to share with operations leadership.
- Maintain accurate records of quality assurance activities including correspondence, supporting documents, meeting minutes, recommendations, and final reports.
- Assist with the ongoing development of the QA/QI processes.
- Collaborate with operations leadership regarding internal audits, and report findings to advise best practices and continuous quality improvement in all areas of the agency.
- Propose solutions to operations leadership to enhance the delivery of services, increase the effectiveness of processes, and address deficient areas.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Recorded findings of the inspection process, collaborating with a quality team to implement corrective actions.
Payroll and Benefits Assistant
Alltran
01.2014 - 10.2019
- Processing bi-weekly and monthly payrolls including executive, salaried and hourly employees.
- Administering and balancing accruals.
- Processing new hires and terminations.
- Verifying 1000+ timecards and payroll checks on a bi-weekly basis.
- Keying direct deposit, address, state, and federal tax changes.
- Processed court-ordered garnishment and medical support orders.
- Completed employment verification.
- Reconcile FMLA roster.
- Review and assist in approving 401k withdrawals.
- Work with benefit carriers to schedule and conduct yearly benefit open enrollment and 401k enrollments.
- Assist employees with technical support who are having trouble with all payroll and benefits systems.
- Checked employees' benefits enrollment for accuracy and inputted all data into the benefits system.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Reconcile monthly billing before payment.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Trained new team members in policies and procedures and offered insight into the best ways to manage job tasks and duties.
- Reconcile medical deduction files for accuracy on a bi-weekly basis.
- Complete and return all medical support notices, chargebacks, and TWC wage verifications.
- Research, respond, and attend hearings for unemployment claims.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
- Developed and maintained comprehensive job evaluation system for equitable compensation.
Payment Processing Specialist
Alltran
07.2015 - 12.2017
- Validated and keyed incoming payments.
- Gathered reporting data to validate payment logs.
- Assisted other team members with locating unknown accounts.
- Assisted managers with payment issues.
- Clerical duties (copying, faxing, scanning, etc)
- Processed payments and sent wires.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Custom Decorating Coordinator
Jcpenney
05.2007 - 07.2013
- Ordered inventory supplies.
- Assisted customers with order issues and concerns.
- Assisted store associates in setting up inventory and merchandise displays.
- Processed daily inventory reports.
- Verified cash transactions.
- Reviewed orders for specification errors.
- Entered all orders in the ordering system for processing.
- Clerical duties as needed.
Education
Associate - Criminal Justice
Antelope Valley College
Lancaster, CAHigh School Diploma -
Langham Creek High School
Houston, TX05.2005
Skills
- Data Formatting
- Error Reviews
- Systems Analysis
- Complex Problem-Solving
- Image Databases
- Microsoft Applications( word, outlook, excel, power point, access)
- Image Processing
- Correcting Errors
- Active Listening
- Critical Thinking
- Typing 40 WPM
Timeline
Image Review Clerk
TouchPoint Support Services
09.2022 - Current
Quality Assurance Specialist
TTEC
04.2020 - Current
Payment Processing Specialist
Alltran
07.2015 - 12.2017
Payroll and Benefits Assistant
Alltran
01.2014 - 10.2019
Custom Decorating Coordinator
Jcpenney
05.2007 - 07.2013
Associate - Criminal Justice
Antelope Valley College
High School Diploma -
Langham Creek High School