DE’ANGELA ALEXANDER
Bolton,MS
Summary
Experienced in production, packing, and labeling. Dedicated worker seeking roles in production, retail, clerical, makeup artistry, or customer service. Strong work ethic and attention to detail. Excels in fast-paced environments and delivers high-quality results. Seeking opportunity to leverage diverse skill set and contribute to dynamic team.
Overview
16
16
years of professional experience
Work History
Technical Support Representative
Spectrum
Austin, TX
12.2024 - 05.2025
- Resolved technical issues through effective troubleshooting and customer communication.
- Documented customer interactions and technical solutions in ticketing system for future reference.
- Collaborated with cross-functional teams to escalate unresolved issues and improve service delivery.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed high levels of call flow and responded to technical support needs.
Certified Nursing Assistant
Oxford Healthcare
Jackson, MS
06.2012 - 08.2024
- Executed meal preparation tasks.
- Managed patient health tracking.
- Implemented effective hygiene practices regularly.
- Managed daily upkeep and organization of living spaces.
- Fostered meaningful relationships to improve client satisfaction.
Call Center Agent
TSD Global
Illinois
08.2021 - 04.2024
- Delivered exceptional service to maintain customer satisfaction.
- Directed training sessions for team members.
- Conducted sales calls to engage potential clients.
- Handled remote duties, demonstrating enhanced accountability.
- Facilitated effective communication among employees through daily reports.
- Achieved specific statistical targets.
Sales Team Lead
Kroger
Brandon, MS
10.2019 - 10.2021
- Ensured a welcoming atmosphere for all visitors.
- Conducted secure bank drops to ensure timely deposit of funds.
- Served as temporary cashier when required.
- Enhanced sales performance through effective floor planning.
- Managed team operations.
- Coordinated and scheduled meetings to ensure seamless execution.
Assistant Teacher
A&A Learning Center
Bolton, MS
05.2009 - 07.2019
- Provided support for students' homework assignments.
- Executed meal preparation tasks promptly.
- Managed after-school student transportation.
- Assisted in various classrooms to support teaching activities.
- Developed curriculum to enhance student engagement and understanding.
Receptionist
Hinds Community College
Raymond, MS
08.2011 - 05.2012
- Assisted incoming guests.
- Directed phone inquiries.
- Performed administrative tasks.
Education
General Studies -
Hinds Community College
Raymond, MS01.2012
High School Diploma -
Clinton High School
Clinton, MS01.2011
Skills
- Client relationship building
- Social media content
- Detail-orientated
- Problem-solving skills
- Technical troubleshooting
- Product troubleshooting
- Remote support
- Goal-oriented mindset
- Performance tracking
- Outbound and inbound calls
- Creative makeup application
- Client consultations
Timeline
Technical Support Representative
Spectrum
12.2024 - 05.2025
Call Center Agent
TSD Global
08.2021 - 04.2024
Sales Team Lead
Kroger
10.2019 - 10.2021
Certified Nursing Assistant
Oxford Healthcare
06.2012 - 08.2024
Receptionist
Hinds Community College
08.2011 - 05.2012
Assistant Teacher
A&A Learning Center
05.2009 - 07.2019
General Studies -
Hinds Community College
High School Diploma -
Clinton High School