DE'ANGELA LEWIS-MORRIS
Moncks Corner,SC
Summary
Experienced Childcare Specialist with 10 years of experience in the social and emotional development of children. Instrumental in the developing and implementing childcare programs and evaluating the performance of programs. Exceptional leadership skills, providing solid childcare techniques, analytical skills and problem solving. Certified in First Aid, CPR, and AED administration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Child and Youth Program Assistant GSE-03
Marine Corps Community Services
Camp Lejeune, United States
05.2023 - 02.2024
- Provided guidance to staff members on appropriate interactions with children.
- Developed and implemented a daily schedule of activities for the children, including outdoor playtime, arts and crafts, story time, and other age-appropriate activities.
- Ensured that all safety protocols were followed at all times while caring for the children.
- Helped maintain an orderly environment by monitoring the behavior of the children.
- Encouraged positive social interaction among the children through group activities and discussions.
- Responded promptly to any behavioral issues that may arise among the children.
- Provided a safe, nurturing and stimulating environment for children of all ages.
Family Child Care Provider
Joint Base Andrews Family Child Care
Andrews AFB, MD
04.2018 - 12.2020
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Observed children's behavior and development, communicate information with parents.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Assisted with feeding infants and toddlers during meal times.
- Developed positive relationships with families by communicating regularly about their child's development.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
Client Service Representative
Bank of America
Cape Carteret, NC
06.2017 - 03.2018
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Client Service Representative
Bank of America
Little Rock, AR
12.2015 - 06.2017
- Proven results in exceeding goals in areas of sales and service in a customer-centric, results-driven environment
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Collaborated with sales team members to stay current on inventory levels and resolve item issues
- Resolved customer inquiries and complaints via phone, email, or other communication channels
- Researched solutions using available resources including internal databases and external sources
- Scheduled and confirmed appointments based on customer availability
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback
- Adhered to all applicable laws and regulations while performing job duties
- Personalized client experience, identifying unique needs and providing information and services to match.
Host/ Coordinator/ Server
Sweetwater Tavern
Falls Church, VA
04.2013 - 11.2015
- Demonstrated ability to communicate with kitchen staff and coworkers
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Compiles, collates, assembles meeting/presentation materials
- Accommodated guests with children and special needs to promote comfortable dining experience
- Collected reservation information and communicated updates to guests via mobile device or in-person
- Contributed to team efforts by accomplishing related tasks as needed
- Processed payments from customers using a POS system
- Resolved customer service and food-related issues to maintain guest satisfaction
- Balanced cash drawers at the end of each shift
- Greeted customers, answered questions and recommended specials to increase profits
- Maintained cleanliness of lobby area, including wiping down tables and chairs
- Performed light administrative duties such as filing documents and taking messages
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Volunteer Youth Education Ministry
Suitland Road Church of Christ
Hillcrest Heights, MD
10.2012 - 11.2015
- Design and implement weekly lesson plans
- Maintain disciplined classrooms
- Coordinating meetings with parents and faculty.
Cashier, Dinning Facility Assistant
Fort Lee Dinning Facility
Fort Lee, VA
07.2011 - 09.2012
- Track record of greeting soldiers in a polite and friendly manner
- Good communication skills
- Proven ability to answer soldiers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way
- Organized promotional displays or arrange merchandise on counters or tables to promote sales
- Greeted customers and answered any questions they had about the store's products and services.
Clerical Administrative Assistant, Store Associate
Little Rock Air Force Base Commissary
North Little Rock, AR
01.2008 - 07.2011
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Hands-on experience in accepting payments from customers and giving change and receipts
- Highly skilled in using scanners, cash registers, and calculators
- Proven record of using the right process for cash, credit cards, or other types of payment
- Responded promptly to customer inquiries via email or telephone
- Directed customer communication to appropriate department personnel
- Prepared reports, memos, letters and other documents using word processing, spreadsheet, database or presentation software
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Delivered high level of customer service to patrons using active listening and engagement skills
- Identified discrepancies between actual count and register balance; made corrections accordingly
- Built and maintained productive relationships with employees.
Education
High school diploma or equivalent -
Lakes High School
06.2006
Bachelor of Science - Natural Sciences Concentrated in Biology
American Military University
Associate's degree - Health Sciences
American Military University
Skills
- Lesson Plan Development
- Early Childhood Education
- Child Safety Procedures
- Food Preparation and Service
- Problem-Solving
- Conflict Resolution
- Attention to Detail
- Allergic reaction procedures
- Friendly and Respectful
- Excellent Communication
Certification
- CPR
- BLS (Basic Life Support)
Activities
- American Red Cross - Volunteer 2009, 2010
- Little Rock Children's Hospital - Volunteer 2009,2010
- Church of Christ - Youth volunteer/educator 2015-Present
- Animal Services Foster Care - Animal Foster 2022,2023
Timeline
Child and Youth Program Assistant GSE-03
Marine Corps Community Services
05.2023 - 02.2024
Family Child Care Provider
Joint Base Andrews Family Child Care
04.2018 - 12.2020
Client Service Representative
Bank of America
06.2017 - 03.2018
Client Service Representative
Bank of America
12.2015 - 06.2017
Host/ Coordinator/ Server
Sweetwater Tavern
04.2013 - 11.2015
Volunteer Youth Education Ministry
Suitland Road Church of Christ
10.2012 - 11.2015
Cashier, Dinning Facility Assistant
Fort Lee Dinning Facility
07.2011 - 09.2012
Clerical Administrative Assistant, Store Associate
Little Rock Air Force Base Commissary
01.2008 - 07.2011
High school diploma or equivalent -
Lakes High School
Bachelor of Science - Natural Sciences Concentrated in Biology
American Military University
Associate's degree - Health Sciences
American Military University