DeAngela Morgan
Washington,USA
Summary
Detail-oriented Medical Billing and Administration professional with over 14 years of experience in revenue cycle operations and compliance within behavioral health and community healthcare. Expertise in full-cycle billing, A/R management, denial resolution, and payer compliance for Medicaid, Medicare, and commercial plans. Partnered with leadership on reporting and audits to enhance reimbursement accuracy and organizational performance.
Overview
10
10
years of professional experience
Work History
Medical Billing & Collections Lead / Medical Administration
Holy Comforter St-Cyprian Community Action Group
Washington, USA
01.2023 - 01.2025
- Managed full-cycle billing operations including claims submission, denial management, appeals, payment posting, and reconciliations for 600+ claims per month.
- Reduced billing discrepancies and supported improved reimbursement accuracy through consistent A/R follow-up and payer communication, lowering A/R over 90 days by approximately 25%.
- Prepared monthly billing, collections, and deposit reports to support leadership decision-making.
- Supported medical administration and compliance oversight by monitoring program operations and ensuring alignment with DC regulatory requirements.
- Oversaw payroll processing, including deductions, bonuses, and reconciliation, maintaining accurate financial documentation.
- Utilized provider performance and billing data to support quality assurance, audits, and staff training initiatives.
Billing & Collections Specialist
Foundation for Contemporary Mental Health
Washington, USA
01.2019 - 01.2023
- Maintained accurate accounts receivable and ensured timely submission of claims to Medicaid, Kaiser, and the Department of Behavioral Health.
- Posted payments, resolved denials, processed appeals, and corrected claims to minimize outstanding balances.
- Oversaw authorizations and maintained treatment plan documentation to ensure payer compliance.
- Reconciled dosing and service records using AMS to prevent billing variances and compliance issues.
- Created invoices for out-of-network and self-pay clients, facilitating weekly deposits and financial reporting.
Billing Supervisor
The Surgery Center of Chevy Chase
Chevy Chase, USA
01.2015 - 01.2017
- Oversaw coding, denial management, appeals, and A/R follow-up, enhancing cash flow and decreasing aging accounts.
- Supervised billing and collections staff, ensuring timely and accurate claims submission and payment posting.
- Developed and enforced billing policies aligned with payer contracts and regulatory standards.
- Led month-end closing and reconciliations, producing audit-ready documentation.
Education
Medical Terminology, Billing & Coding -
University of The District of Columbia
Washington, DCRecovery Coach Certification -
CCAR / NAADAC
Washington, DCSkills
- Epic EHR
- Meditech EHR
- Change Healthcare
- Zirmed
- Dr Cloud EHR
- Encoder Pro
- Citrix EHR
- ADP Payroll
- Microsoft Office
- Claims management
- Denial resolution
- Payment posting
- Financial reporting
- Compliance oversight
- Accounts receivable management
- Team leadership
- Customer relationship management
- Process improvement
- Problem solving
- Attention to detail
- Goal oriented
- Effective communication
- Regulatory compliance
- Debt recovery expertise
- Compliance awareness
- Empathy and tactfulness
- Skip tracing proficiency
- Strong negotiation skills
- New hire training
- System maintenance
- Insurance policies
- Skip tracking
- Decision-making
- Billing practices
- Teamwork orientation
- Account reconciliation
- Collection agency relations
- Payment acceptance
- Delinquency prevention
- Data entry efficiency
- Outbound calling
- Credit reporting
- Professionalism and ethics
- Goal-oriented mindset
- Records maintenance
- Account review
- Financial management
- Records management
References
References available upon request.
Timeline
Medical Billing & Collections Lead / Medical Administration
Holy Comforter St-Cyprian Community Action Group
01.2023 - 01.2025
Billing & Collections Specialist
Foundation for Contemporary Mental Health
01.2019 - 01.2023
Billing Supervisor
The Surgery Center of Chevy Chase
01.2015 - 01.2017
Medical Terminology, Billing & Coding -
University of The District of Columbia
Recovery Coach Certification -
CCAR / NAADAC