Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DeAngelo Armstead

Hospitality
Chicago,IL

Summary

Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Banquet Steward

Sheraton Grand Chicago
Chicago, IL
04.2005 - Current
  • Coordinate with catering staff to ensure smooth transitions between courses during meals.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Work closely with banquet managers to ensure that all event details have been addressed prior to the start of the event.
  • Provide assistance to kitchen staff with food preparation, plating and presentation when needed.
  • Ensure that all safety standards and regulations are met during events such as proper storage of hazardous materials or adherence to fire codes.
  • Maintain a clean working environment by sweeping floors, wiping down surfaces, emptying trash cans and performing general cleaning duties as needed.
  • Check temperature of hot foods throughout events to make sure they remain safe for consumption.

(EVS)Environmental Service

North Shore Hospital
Skokie, IL
05.2021 - 10.2023
  • Followed company uniform, performance and security policies with every job.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Transported bio-hazardous waste materials to appropriate disposal sites in accordance with safety regulations.
  • Followed proper chemical handling guidelines while using cleaning agents.
  • Disinfected bathrooms, corridors and elevators by utilizing proper cleaning and sanitation methods.
  • Utilized [Type] tele-tracking system to distribute and discharge environmental services assignments.
  • Cleaned and sanitized patient rooms, bathrooms, hallways, and other areas of the hospital according to established policies and procedures.

Patient Transporter

North Shore Hospital
Skokie, IL
05.2021 - 10.2023
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.
  • Responded promptly and appropriately to requests for assistance from hospital staff.
  • Lifted patients to move off beds, examination tables or stretchers.
  • Removed deceased patients from units to transport to morgue.
  • Used wheelchairs, seat chairs and gurneys to move patients.
  • Checked wheelchair and stretcher functionality prior to patient pick up.
  • Educated patients on safe transfer techniques while preparing them for transport.
  • Carried messages or documents between departments.
  • Offered blankets, checked modesty and engaged in appropriate conversation.
  • Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.

Mini Bar Attendant

Palmer House Hilton
Chicago, IL
06.2000 - 12.2004
  • Replenished beverages on an ongoing basis throughout each shift.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Managed stock rotation by ensuring that older products are used first.
  • Rotated inventory to reduce waste and optimize freshness.
  • Greeted guests and provided them with information about the mini bar services.
  • Maintained a professional attitude when interacting with hotel guests and staff members alike.
  • Kept records of all items sold from the mini bar.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Restocked glassware, ice buckets, condiments, and other necessary supplies for the mini bar.
  • Provided friendly customer service to ensure guest satisfaction.

Education

High School Diploma -

Wendell Phillips Academy
Chicago, IL
06-1987

Skills

  • Microsoft Office (Excel, Word, Powerpoint, Outlook) Guest and Employee Satisfaction Inventory
  • Proper Equipment Storage
  • Clear Communication
  • Customer Service
  • Inventory Stocking
  • Equipment Operation
  • Crew Support
  • Team Supervision
  • Teamwork and Collaboration
  • Two-Way Radio Operation

Accomplishments

  • Stellar Performer for the Months and Years; December of 2013, March of 2016, and July of 2019

Timeline

(EVS)Environmental Service

North Shore Hospital
05.2021 - 10.2023

Patient Transporter

North Shore Hospital
05.2021 - 10.2023

Banquet Steward

Sheraton Grand Chicago
04.2005 - Current

Mini Bar Attendant

Palmer House Hilton
06.2000 - 12.2004

High School Diploma -

Wendell Phillips Academy

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