Deangelo Grogan
Vacaville,CA
Summary
Experienced food industry professional with 9+ years in fast-food chains like Papa John's and McDonald's. Skilled in improving operations and enhancing customer satisfaction through managing voice survey feedback. Committed to using industry knowledge and interpersonal skills to boost team growth and elevate service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
McDonald’s
08.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Shift Manager
McDonald's Inc
06.2019 - 04.2023
- Managed daily operations, ensuring smooth workflow and high customer satisfaction
- Trained and supervised a team of 15 employees, reducing turnover and increasing productivity
- Implemented cost-saving measures, resulting in a noticeable decrease in operational expenses
- Resolved customer complaints efficiently, enhancing overall guest experience and loyalty.
Insider/Cashier
Papa John's
08.2016 - 03.2019
- Managed customer transactions efficiently, ensuring accurate cash handling and enhancing customer satisfaction.
Education
High School Diploma -
Berkeley High School
Berkeley, CA06.2016
Skills
- Adaptability
- Teamwork
- Customer Service
- Communication
- Training
- Problem Resolution
Personal Information
Nationality: American
Certification
Serv Safe Food Manager
Timeline
Cashier
McDonald’s
08.2024 - 03.2025
Shift Manager
McDonald's Inc
06.2019 - 04.2023
Insider/Cashier
Papa John's
08.2016 - 03.2019
High School Diploma -
Berkeley High School
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