DeAngelo Jacks
Detroit,MI
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
9
9
years of professional experience
Work History
Advanced Technolology Academy
Behavior Coach - School Security
09.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Lead Hostess
Parc
09.2021 - 07.2022
- Assisted in training new hostesses on restaurant operations, policies and procedures.
- Coordinated take-out orders for customers, including verifying order accuracy before release.
- Managed customer inquiries over the phone or via email in a courteous manner while accurately answering questions related to reservations or menu items.
- Maintained a professional demeanor while interacting with customers and resolving any conflicts that arose.
Manager
Sprint
03.2019 - 02.2021
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Assisted with training and onboarding of sales associates in store operations.
Customer Service Associate
Sprint
01.2018 - 03.2019
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Explained benefits, features and recommendations to maximize client retention.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Customer Service Representative
Comerica Bank
09.2016 - 11.2017
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
River Rouge High School
MI06-2010
Skills
- Quality assurance controls
- Accreditation support
- Records maintenance
- Staff supervision
- Schedule management
- Facility oversight
- People skills
- Patient relations
- Credit card payment processing
- Inbound and Outbound Calling
- Courteous demeanor
- Customer relations
- Problem-solving abilities
- Microsoft Office expertise
- Adaptive team player
Timeline
Advanced Technolology Academy
Behavior Coach - School Security
09.2022 - Current
Lead Hostess
Parc
09.2021 - 07.2022
Manager
Sprint
03.2019 - 02.2021
Customer Service Associate
Sprint
01.2018 - 03.2019
Customer Service Representative
Comerica Bank
09.2016 - 11.2017
High School Diploma -
River Rouge High School