De'Angelo Montezs

Configured, maintained, and updated CISCO routers (8200 series), switches (2500 series), and
firewalls for unclassified and classified networks.
Processed, created, deleted, and managed active directory accounts for 130 users.
Install/uninstalled new software and hardware, patched/upgraded computer systems, on-site
troubleshooting computers and basic networks problems, troubleshoot CISCO VoIP phones
(series 7941 and 8841).
Configured hardware, devices and software to set up work stations for employees.
Helped streamline repair processes and update procedures for support action consistency.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Performed tests of functionality, security and performance of different workstations and
devices.
Developed and maintained strong client relationships to deliver exceptional customer service
and problem resolution.
Trained and supported end-users with software, hardware and network standards and use
processes.
Installed, modified and repaired software and hardware to resolve technical issues.

Provides critical command and control (C2) systems support to President, Secretary of
Defense, National Military Command Center (NMCC), and other federal agencies/military
services.
Served as the focal point of contact for customer support encompassing Global Command and
Control Systems-Joint (GCCS-J) within the Joint Operations Support Center (JOSC).
Responsible for providing 24x7 support of critical Mission Assurance Category (MAC) One
Joint C2 systems at more than 600 sites globally.
Manages Joint Operation Planning and Execution System (JOPES) database servers together
with pivotal responsibility of tracking/resolving GCCS-J client problems/outages.
Worked concurrently as SME across several technical positions while supporting 600 global
sites/30k multiagency users
Set up and controlled user profiles and access levels for each database segment to protect
important data.
Administered, supported and monitored databases by proactively resolving database issues
and maintaining servers.
Conducted monthly maintenance on seven critical servers for Department of Defense.
Created, assigned, and resolved over 300 incidents for JOPES servers guaranteeing 99%
availability to 54 global sites.