Deangelo Phillips
Fairburn
Summary
Moving and storage coordinator with extensive expertise in logistics and customer service, leveraging 7+ years of experience to ensure efficient project completion and exceptional customer satisfaction. Skilled in coordinating cross-departmental efforts, managing inventory, and optimizing delivery routes, with a strong emphasis on teamwork and communication. Committed to enhancing operational efficiency and fostering a supportive work environment, while continuously seeking innovative solutions in the moving and storage industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
05.2024 - 01.2025
- Delivered packages to customers in a timely and efficient manner, maintaining accuracy and ensuring customer satisfaction
- Navigated optimized routes using GPS and company tools, improving delivery speed and reducing errors
- Handled packages of varying sizes and weights, ensuring proper handling to avoid damage
- Interacted with customers to ensure deliveries met expectations, resolving any issues related to shipments or delivery processes
Furniture Mover
Havertys Furniture
03.2023 - 12.2023
- Assisted customers with furniture transport and installation
- Used shrink wrap and padding to protect furniture during transportation
- Communicated professionally with customers regarding their needs and addressed concerns
- Ensured compliance with company policies and procedures regarding furniture moving
Moving and Storage Coordinator
David and Goliath Movers
03.2021 - Current
- Coordinated with other departments to ensure projects were completed on time and within budget
- Monitored inventory levels and ordered additional supplies as needed
- Transported furniture, appliances, boxes, and other items from one location to another in a timely manner
- Loaded and unloaded company trucks with tools, equipment, and furniture
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations
- Ensured customers’ satisfaction by providing excellent customer service throughout the entire moving process
- Assembled furniture at the customer’s new residence or business premises
- Performed pre-trip inspections on moving trucks prior to beginning each job assignment
- Prepared invoices for each delivery, collecting payments from customers if necessary
- Performed regular maintenance checks on trucks such as checking oil levels and tire pressure
- Navigated routes with relevant map programs and GPS systems to avoid accidents
IT Help Desk Agent
JCPenney Distribution Center
09.2018 - 03.2021
- Provided helpdesk services to end-users with varying levels of technical expertise
- Resolved customer complaints via phone or email in a timely manner
- Supported the installation of new hardware components such as printers and scanners
- Managed and prioritized tickets in the help desk system, ensuring timely resolution of issues and escalation when necessary
- Documented support procedures and maintained knowledge base articles
Customer Service Cashier
Zaxby’s
08.2017 - 07.2018
- Operated cash register efficiently and accurately, processed payments by cash, credit card, and gift card
- Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors
- Trained new team members in cash register operation, stock procedures, and customer service standards
Environmental Specialist
ABM Industries
03.2015 - 06.2017
- Delivered high-level customer service, providing support and technical advice to the site for proper hazardous material handling
- Inspected hazardous material sites to ensure safety protocols were followed
- Developed and implemented programs to reduce hazardous waste
- Conducted safety training sessions and maintained records of HE programs
Education
Business Administration
Georgia Military College
Milledgeville, GAHigh School Diploma - undefined
Mundys Mill High School
Jonesboro, GA05.2015
Skills
- Recordkeeping
- Data Recovery
- Financial Management
- Product Knowledge
- Document Management
- Staff Supervision
- Scheduling
- Administrative Leadership
- Data Entry
- Application Support
- Security Protocols
- Problem-Solving
- Operating Systems
- Technical Advising
- System Administration
- Interpersonal Communication
- Customer Service
- Logistics
- Inventory Management
- Route Optimization
Certification
DOT Certification
Timeline
Delivery Driver
Amazon
05.2024 - 01.2025
Furniture Mover
Havertys Furniture
03.2023 - 12.2023
Moving and Storage Coordinator
David and Goliath Movers
03.2021 - Current
IT Help Desk Agent
JCPenney Distribution Center
09.2018 - 03.2021
Customer Service Cashier
Zaxby’s
08.2017 - 07.2018
Environmental Specialist
ABM Industries
03.2015 - 06.2017
Business Administration
Georgia Military College
High School Diploma - undefined
Mundys Mill High School
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