Deanie Howard
Millport
Summary
Insightful insurance sales agent bringing six years of insurance product and policy management expertise to a growing organization. Focused and analytical, with a passion for client satisfaction and team goal achievement.
Driven licensed agent with six years of experience offering personalized, courteous service. Expert at managing the insurance sales cycle, including prospecting, and follow-up support. Skillful in advising current and potential clients on insurance coverage plans, and processing applications, payments, and corrections. Resourceful and versatile professional with a reputation for consistently achieving aggressive sales goals. Practiced working with regulatory limits and department standards to handle requirements via email, letters, telephone calls, and in person.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Hollamby Agency LLC
Watkins Glen
01.2015 - 03.2025
- Attended continuing education courses and workshops to gain additional knowledge in the insurance industry.
- Provided coverage option information to assist clients in protecting their assets.
- Extremely knowledgeable about company insurance products and services to advise customers on appropriate choices.
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing the application for coverage.
- Worked to accommodate new and different insurance requests, and explored new value opportunities to optimize the insurance agency's reputation.
- Promoted Nationwide products and services using upselling, and other sales strategies.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Established relationships with vendors that provide services related to insurance products.
- Resolved disputes between customers and insurers by researching and interpreting policy language.
- Responded to customer inquiries and problems to promote great service.
- Responded promptly to customer inquiries via phone calls or emails in a professional manner.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
Front Desk Receptionist
Villager Motel Inc
Watkins Glen
04.2010 - 01.2014
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used computer to process reservations, check-ins and check-outs.
Assistant Store Manager
Byrne Dairy
Watkins Glen
04.1990 - 01.1995
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings.
Education
High School Diploma -
Odessa-Montour Junior/Senior High School
Odessa, NY5 1990
Skills
- Insurance sales
- Client Account Management
- Verbal and written communication
- Policy analysis
- Client relationship management
- Customer service
- Billing inquiries
- Licensed insurance agent
- Relationship building
- Records maintenance
- Policy management expertise
- Premium calculation
- Property and casualty insurance
- Policy writing
- Multitasking Abilities
- Organizational skills
Certification
- Licensed P & C Insurance Agent
Timeline
Licensed Insurance Agent
Hollamby Agency LLC
01.2015 - 03.2025
Front Desk Receptionist
Villager Motel Inc
04.2010 - 01.2014
Assistant Store Manager
Byrne Dairy
04.1990 - 01.1995
High School Diploma -
Odessa-Montour Junior/Senior High School
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