Deaniel Plumley

• Streamlined order fulfillment processes to enhance customer satisfaction and efficiency.
• Collaborated with team members to maintain inventory accuracy and minimize waste.
• Implemented safety protocols ensuring compliance with company standards and regulations.
• Coordinated communication between departments for seamless service delivery during peak hours.
• Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Personal Assistant

• Coordinated travel arrangements, including itineraries, accommodations, and transportation logistics.
• Aided individuals in personal tasks such as scheduling appointments or running errands when needed.
• Kept detailed track of household and maintenance inventory and schedules.
• Provided research assistance on various projects, leading to informed decisions based on accurate information.
• Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
• Coordinated events and functions with attention to detail ensuring successful execution.
• Supported individuals in achieving goals by proactively anticipating needs and addressing concerns promptly.
• Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.

Landscaper

• Oversaw landscape design projects, ensuring alignment with client specifications and site requirements.
• Implemented sustainable landscaping techniques to enhance environmental impact and reduce resource consumption.
• Managed project timelines and budgets, ensuring timely completion of multiple landscaping installations.
• Conducted site assessments to determine optimal plant selections based on soil conditions and climate factors.
• Collaborated with clients to create tailored landscape plans that met aesthetic and functional needs.
• Maintained grounds by trimming, weeding, and general clean-up.
• Performed planting, watering, mulching, and edging of lawns.
• Removed weeds, hazards, and debris from common pathways to improve usability.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
• Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
• Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
• Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
• Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
• Provided exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
• Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
• Utilized power tools and landscaping machines to maintain outdoor areas.
• Removed debris and waste from outdoor areas.
• Removed tree stumps, roots and debris for cohesive landscape appearance.
• Prepared soil for planting and sowing.
• Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
• Inspected gardens for pests, weeds and diseases.
• Performed equipment maintenance and repairs to keep tools functional for projects.
• Developed and implemented strategies for water conservation.
• Designed programs for landscape maintenance, pest management, composting, and other related topics.

• Delivered floral arrangements and gifts to customers, ensuring timely and safe transportation.
• Managed delivery routes efficiently, optimizing travel time and minimizing delays.
• Provided exceptional customer service during deliveries, enhancing client satisfaction and loyalty.
• Resolved delivery issues promptly, demonstrating problem-solving skills in high-pressure situations.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Verified accuracy of all deliveries against order forms.

Cashier, Customer Service

• Assisted customers with plant purchases and landscaping projects
• Managed call cues and scheduled deliveries
• Trained employees and developed efficient scheduling
• Worked with vendors and monitored inventory
• Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
• Managed customer inquiries and resolved issues promptly to enhance satisfaction.
• Trained new cashiers on operational procedures and customer service best practices.
• Implemented inventory tracking methods to reduce discrepancies at checkout.
• Led team meetings to discuss performance metrics and improve service delivery standards.
• Developed training materials for onboarding new staff, enhancing overall team productivity.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Performed cash, card, and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
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Dispatch Manager

• Educated customers on products so they could make an informed selection for the job.
• Explained formula for measuring area so the correct amount would be delivered.
• Discussed desired delivery location to avoid any safety or utility concerns.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved safety procedures to create safe working conditions for workers.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Supervised dispatch operations to ensure timely delivery of goods.
• Coordinated logistics and routing strategies to optimize efficiency.
• Managed team performance, providing training and mentorship to staff.
• Developed and maintained relationships with carriers and vendors.
• Analyzed dispatch data to identify trends and improve service levels.
• Resolved customer inquiries and issues related to dispatch services.
• Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
• Improved dispatch efficiency by implementing new scheduling and routing strategies.
• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
• Supported the implementation of new technology systems and software designed to enhance dispatch operations' overall efficiency and effectiveness.
• Provided detailed reports to management on dispatch operations, identifying areas for improvement.
• Coordinated with sales and warehouse teams to ensure accurate order fulfillment.
• Oversaw maintenance scheduling for fleet, ensuring vehicles were in optimal condition.
• Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.
• Scheduled deliveries and pickups according to customer needs.
• Answered phone calls and responded to customer emails.
• Communicated with customers to provide delivery updates and resolution.
• Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
• Scheduled and organized delivery routes.
• Preserved accurate records of dispatched orders, deliveries and receipts.
• Monitored and tracked dispatch communication systems.
• Managed customer accounts and invoicing.
• Provided customers with information on products and services.

• Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
• Identified and discussed customer needs, decided on budget and closed profitable projects with high success rate.
• Led design projects from concept through completion, ensuring alignment with client objectives.
• Conducted user research to inform design decisions and optimize usability of products.
• Created high-quality samples for client approval.
• Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
• Created marketing materials, including brochures, flyers and product catalogs to brand standards.
• Worked with local wholesale vendors for fresh supplies and unique products whenever possible.
• Negotiated contracts with vendors, ensuring favorable terms while maintaining quality standards.
• Developed comprehensive business strategies to enhance service delivery and customer satisfaction.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Scheduled employees for shifts, to assist in project assembly, quality and delivery.

• Provided organizational and administrative support
• Aided executive in personal tasks such as scheduling appointments or running errands when needed.
• Assisted clients with daily living activities, enhancing their quality of life and independence.
• Developed streamlined filing systems to enhance document retrieval and organization processes.
• Maintained appropriate filing of personal and professional documentation.
• Kept detailed track of household and maintenance inventory and schedules.
• Provided research assistance on various projects, leading to informed decisions based on accurate information.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.

• Assisted with home organization and cleaning for clients
• Operated cleaning equipment to maintain hygiene standards in various environments.
• Implemented efficient cleaning techniques to enhance overall cleanliness and safety.
• Developed effective inventory management strategies for cleaning supplies and materials.
• Led initiatives to streamline cleaning processes, reducing time spent per task effectively.
• Safeguarded property integrity by careful handling of client belongings during the cleaning process.
• Swept floors, removed debris and returned equipment to proper areas at end of each shift.
• Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
• Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
• Provided excellent service by addressing client concerns promptly and professionally.
• Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Emptied trashcans and transported waste to collection areas.
• Applied eco-friendly cleaning practices, reducing environmental impact while maintaining impeccable results.
• Used time management and efficient cleaning methods to meet deadlines.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

• Handled customer inquiries and supported administrative tasks.
• Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
• Handled multi-line phone systems to direct inquiries and coordinate responses.
• Maintained organized filing systems for client records and correspondence.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
• Supported company correspondence by drafting and distributing memos and emails.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Handled assignments independently with good judgement and critical thinking skills.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Utilized CRM systems to track customer interactions and ensure timely follow-ups.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.