Deankends Aime
Spring Valley
Summary
As customer service professional, i focus on bringing valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Dynamic and results-driven Medical Transport Specialist with extensive experience at Quest Diagnostics, excelling in operational efficiency and customer service. Warehouse professional, prepared to drive operational excellence. Proven ability to manage inventory, streamline processes, and ensure timely deliveries. Focused on team collaboration and adaptability to meet changing demands. Known for problem-solving and leadership skills.
Overview
15
15
years of professional experience
Work History
Medical Transport Specialist
Quest Diagnostics
06.2023 - Current
- Maintained compliance with all federal and state regulations regarding transportation safety, minimizing risk exposure for the company.
- Established strong relationships with key clients through regular communication and excellent customer service practices, retaining valuable business partnerships.
- Ensured accurate documentation of all transport-related activities in accordance with regulatory requirements, maintaining a high level of transparency across operations.
- Oversaw the integration of new technology into existing transport operations, streamlining internal processes for increased efficiency gains.
- Handled emergency situations calmly and effectively while prioritizing safety, minimizing the potential for accidents or delays.
- Enhanced transportation efficiency by streamlining routing processes and implementing GPS tracking systems.
Warehouse Lead
Swift Electrical Supply Company
07.2018 - Current
- Trained employees on equipment operation and safety protocols.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Warehouse Clerk
Fca Us LLC
09.2016 - 07.2018
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved efficiency with quick and accurate loading of boxes.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Checked packages and merchandise for damage and notified vendors.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
Shift Supervisor
CVS Pharmacy
05.2014 - 02.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Customer Service Representative/Inventory Specialist
Babies "R" Us
12.2009 - 03.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Education
No Degree - Business Administration And Management
Rockland Community College
Suffern04-2027
Skills
- Customer service
- Inventory management
- Operational efficiency
- Effective communication
- Team building
- Employee training
- Dispatch coordination
- Warehouse operations
- Shipping documentation
- Route optimization
- Managing schedules
- Order picking and processing
Timeline
Medical Transport Specialist
Quest Diagnostics
06.2023 - Current
Warehouse Lead
Swift Electrical Supply Company
07.2018 - Current
Warehouse Clerk
Fca Us LLC
09.2016 - 07.2018
Shift Supervisor
CVS Pharmacy
05.2014 - 02.2018
Customer Service Representative/Inventory Specialist
Babies "R" Us
12.2009 - 03.2014
No Degree - Business Administration And Management
Rockland Community College
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