DeAnn Lunatto

Managed and created a full-cycle recruitment system for the DiFilippo Agencies, focusing on identifying top talent, streamlining hiring processes and ROI reporting, and supporting organizational growth. Built strong relationships with hiring managers and candidates to ensure an efficient and positive hiring experience.

• Developed recruitment strategies to attract top talent for diverse client needs.
• Managed full-cycle recruiting processes from sourcing to onboarding new hires.
• Trained and mentored junior recruiters on best practices and effective recruiting techniques.
• Analyzed market trends to adjust recruitment strategies in a competitive landscape.
• Fostered relationships with industry professionals to build a strong talent pipeline.
• Served as a point of contact for candidates throughout the interview process providing timely feedback.
• Generated reports on key metrics including time-to-fill, cost per hire, quality of hire.
• Managed the full cycle of recruiting process from sourcing, screening resumes, vendors, interviewing candidates to onboarding new hires.
• Created job postings, managed job boards, and used other sources to source qualified applicants.
• Provided consultation services on matters related to recruitment policies or procedures.

Managed daily office operations for three separate locations, and ensured and developed a smooth workflow and growth across all departments.

• Hired and trained a second quality manager.
• Hired and trained a worksite trainer.
• Hired and trained a second recruiter, developed them into management, and expanded the recruiting team.
• Assisted in opening two other locations and managed all three locations by providing protocols, systems, and day-to-day needs for each office.
• Oversaw office supplies inventory and maintained vendor relationships for procurement.
• Streamlined administrative processes to improve efficiency in document management.
• Trained new employees on office policies, procedures, and software systems.
• Assist in budget preparation by tracking office expenses and forecasts.
• Supervised staff members, organized schedules and delegated tasks.
• Maintain a filing system for records, correspondence, and other documents.
• Perform general bookkeeping duties, such as reconciling bank statements and creating journal entries.

Led quality assurance initiatives to ensure operational excellence, regulatory compliance, and continuous improvement across claims, underwriting, policy service, and customer service functions. Served as a key liaison between compliance, operations, and leadership teams.

• Developed quality assurance protocols to ensure compliance with industry standards.
• Led training sessions for staff on quality control procedures and best practices.
• Conducted regular audits to identify areas for process improvement.
• Collaborated with cross-functional teams to effectively resolve quality-related issues related to teams DNC and persistency percentages.
• Implemented new quality management systems to streamline operations and enhance reporting.
• Reviewed processes to help maintain persistency and adherence to guidelines, to help with agency growth.
• Ensured documentation accuracy for compliance with corporate requirements and internal policies.
• Developed and implemented quality management systems to ensure compliance with customer requirements.
• Provided leadership in developing best practices for continuous improvement initiatives across all departments.

Trusted advisor helping individuals and businesses identify and manage risk through tailored insurance solutions. Skilled in client relationship management, sales, and policy servicing.

• Assisted clients with policy inquiries and coverage options.
• Processed new insurance applications and policy renewals efficiently.
• Maintained accurate client records using agency management software.